What are the responsibilities and job description for the Patient Care Coordinator position at REAL HEARING USA LLC?
We are a patient-focused audiology practice seeking a dependable and motivated Patient Care Coordinator to support our in-office team and remote audiologists. This role is ideal for candidates interested in healthcare, patient care, or allied health careers who enjoy hands-on work and patient interaction.
You will assist with hearing evaluations, hearing aid demonstrations, patient flow, and administrative tasks. No audiology experience required; healthcare or medical office experience is a plus.
Key Responsibilities
- Greet and check in patients; confirm appointments and insurance information
- Prepare exam rooms, equipment, and testing areas
- Assist audiologists during hearing evaluations (training provided)
- Support diagnostic testing under supervision (otoscopy, audiometry assistance, tympanometry support)
- Help patients understand procedures and ensure comfort during visits
- Assist with hearing aid demonstrations, basic troubleshooting, and patient education
- Track hearing aid orders and coordinate fittings and pickups
- Make outbound calls to schedule patients when appointments are available
- Collect patient payments and process point-of-service transactions
- Maintain accurate, confidential patient records (HIPAA compliance)
- Clean and maintain equipment and reset rooms between patients
- Support outreach and referral relationship activities as needed
Qualifications
- Healthcare, medical office, or patient-facing experience preferred (not required)
- Strong customer service and communication skills
- Comfortable using computers, scheduling systems, and medical software
- Detail-oriented, reliable, and able to follow structured protocols
- Interest in healthcare, audiology, or allied health careers
- Ability to multitask in a patient environment
Why Join Our Team
- Paid, hands-on training in audiology
- Stable, full-time schedule
- Supportive team environment
- Opportunity for career growth within hearing healthcare
- Meaningful work helping patients improve their quality of life