Customer Service Representative

Ready Mixed Concrete, a NEBCO Company, operates four Ready Mixed plants in Lincoln, Nebraska and 17 plants throughout southeast and central Nebraska, including Auburn, Aurora, Beatrice, Central City, Crete, Fairbury, Falls City, Hebron, Kearney, Nebraska City, Palmyra, Silver Creek, Strang, St. Paul, Syracuse, Tecumseh and York. For more information about Ready Mixed Concrete, visit www.readymixedconcrete.com.

NEBCO, Inc.
NEBCO’s story has been one of longevity, diversity and continued growth. NEBCO is a fourth-generation, family-owned and operated business, with more than 1,100 employees spanning 50 locations across Nebraska.  Since 1908 NEBCO has grown to become one of Nebraska’s most diversified and successful privately-owned businesses. For more information about NEBCO, visit www.nebcoinc.com.

Job Summary
Ready Mixed Concrete is looking for a high performing, results-oriented individual to join our Customer Service team in the dispatch office. This position interacts with the customers over the phone for order and delivery of Ready Mixed Concrete to ensure the proper mix and other related information is received for scheduled delivery of concrete. Abides by Company Safety Program and Policies, while performing duties safely. Reliable attendance required.

Essential Duties and Responsibilities include, but are not limited to, the following.

Answers incoming phone calls from customers.  Takes orders for Ready Mixed Concrete, including mix design, amount, delivery, address, time of delivery or anything relevant to the order. Suggests value added products that could be used with the ordered product.

Professionally represents the company and our products to the customer in a manner that is complete, truthful and factual. Occasionally may be required to explain company policies and procedures.

Enters information into the dispatch system and enters orders through emails and Truckast platform; assures accuracy of data input.

Responds and interacts with customers on the phone and satisfy their requests for concrete, including type, color, and timing. When appropriate, ensures customers are aware of the value-added products we offer.

Evaluates the customer’s order, suggests any enhancements like fibers, calcium, and non-chloride accelerators, or retarders that will aid in placement or finishing.

Analyzes order information and evaluate results to choose the best solution and anticipate/solve problems.

Follows established phone courtesy standards. Uses tact and is polite when dealing with customers and employees; always strives for customer satisfaction. May be required to handle customer concerns/complaints.

May be required to perform administrative duties, as needed. 

Other duties may be assigned.

Education and/or Experience: 

• High school diploma or general education degree (GED); and
• one year related experience in customer service, call center, or related environment; or
• an equivalent combination of education and experience.

 Other Qualifications:  

• Must have computer literacy and accurate keyboard skills to perform the customer service and systems aspects of the position.
• Previous company product knowledge &/or sales experience is helpful but not required.
• Must have good people skills with an ability to listen, understand and assure complete information is received on all orders.
• Good working knowledge of the layout of the City and surrounding areas.
• Previous experience understanding the requirements of working within a confined environment that is there to service the customer and the employees of the organization.
• Must be flexible regarding work schedule.
• Ability apply basic mathematical knowledge such as addition, subtraction, multiplication and division into all units of measures, and ability to compute rate, ratio, and percent.

Other Skills & Abilities:

• Excellent customer service experience with good phone skills.
• Must be able to produce high quality, accurate work.
• Must be skilled in solving problems with good workable solutions.
• Must be able to produce high quality, accurate work.
• Must be skilled in solving problems with good workable solutions.
• Ability to adapt with constant changes in the workplace.

Benefits Include

• Retirement Plans
• PAID Holidays
• Insurance Benefits
• Wellness Program - with the opportunity to earn five additional days off
• PAID Time Off
• On the Job Training

Condition of Employment
Candidate is required to meet the above qualifications. Approval of pre-employment reference, background checks and post offer substance testing are required as conditions of employment.