Customer Service Representative

🚀 Join Lightwell Insurance Advisors – Deliver a Boutique Client Experience!

Are you a licensed commercial insurance professional who loves problem-solving and client service? Do you want to be part of the most incredible team that protects ministries and nonprofits doing meaningful work? If so, Lightwell Insurance Advisors is the place for you!

Our amazing team works together to serve nearly 4,000 Christian ministries across Nebraska, Colorado, Wyoming, North Dakota, South Dakota, and Kansas. We specialize in protecting churches, faith-based schools, camps, and nonprofits so they can focus on their mission while we safeguard their future.

Why Join Lightwell?

✔ Boutique Client Experience – We take a high-service, personalized approach, ensuring every interaction is customized, thoughtful, and solutions-driven.

✔ Team-First Culture – We collaborate generously, celebrate each other’s successes, and always put the team before self. Our team is the difference. Most individuals who work for us say they have never been a part of a team or organization like us. Be part of continuing that mission!

✔ Opportunities for Growth – We invest in our people, offering career advancement, professional development, and leadership opportunities.

✔ Purpose-Driven Work – Every day, you’ll help ministries and nonprofits that impact their communities.

✔ Competitive Pay & Stability – Work with a thriving, well-established company in a growing industry.

A Day in the Life of a CSS at Lightwell:

☑ Start your day responding to client inquiries via phone and email, ensuring each one is handled efficiently and with care.

☑ Process a new client’s policy endorsement request, making sure all details are accurate and up to date.

☑ Spot a coverage gap on a renewal and flag it to the CSA and Producer to proactively address the client’s needs.

☑ Issue Certificates of Insurance and Auto ID cards, ensuring compliance and accuracy.

☑ Wrap up the day by collaborating with teammates on improving service workflows and identifying areas where we can enhance the client experience.

What You’ll Do:

• Be the first point of contact for client inquiries, resolving most issues in one call whenever possible.
• Process policy endorsements, certificates of insurance, and billing questions with precision and efficiency.
• Spot a coverage gap and flag it for the Client Success Advisor and Producer to proactively address the client’s needs.
• Act as a trusted advocate for clients, ensuring concerns are heard and resolved with empathy and professionalism.
• Collaborate with CSAs and Producers to support renewals and ensure seamless client service.
• Provide crisis management support, handling urgent or escalated client situations with calmness and problem-solving expertise.

What We’re Looking For:

✅ Active Property & Casualty License – Required

✅ Minimum of 2 years of experience in commercial insurance (agency or carrier side)

✅ Strong problem-solving and independent decision-making skills

✅ Proficiency in agency management systems and carrier platforms

✅ High attention to detail and ability to multitask in a fast-paced environment

✅ A proactive mindset – ability to anticipate client needs and take initiative

✅ Passion for exceptional service and a commitment to delivering a boutique client experience

Compensation & Benefits:

💰 Competitive salary based on experience

📈 Growth and advancement opportunities within the agency

🏥 Health, dental, and vision benefits

🏖 Paid time off and holidays

📚 Ongoing education and licensing support

Why You’ll Love Working Here:

💡 Be Part of Something Bigger – We serve faith-based ministries and organizations that make a real difference in communities.

🚀 Career Growth Opportunities – We encourage learning, development, and leadership growth.

💙 Culture Matters – Our team-first approach and commitment to servant leadership, authenticity, and lifelong learning set us apart.

📍 Location: Lincoln, NE (with potential placement in other areas like Omaha, Sioux Falls, KC or Denver).

📩 Apply Now – We’re Actively Reviewing Candidates!

👉 Submit your application today! Interviews will be scheduled soon, and we’d love to hear from you.