Front Office Clerk

Company Description

Ready and Willing 2 Help provides expert homecare services tailored to meet each client’s unique needs, offering peace of mind with compassionate and capable care. We also offer Adult Day Services designed to engage individuals with enriching activities such as cooking, baking, occupational therapy, social support, music, arts and crafts, movies, and physical exercise. Our mission is to create a nurturing environment where individuals can thrive and experience joy in their everyday lives.

Position Overview

Ready and Willing 2 Help Home Care LLC is seeking a dependable and professional Front Office Clerk to serve as the face of our agency and provide essential administrative support to daily office operations.

This role is ideal for someone who thrives in a structured office environment, enjoys customer service, and takes pride in organization and accuracy. The Front Office Clerk plays a key role in maintaining smooth front desk operations while ensuring clerical updates are completed accurately in our electronic systems.

This is a full-time, on-site position (no hybrid or remote options).

On-Site | Central Office

Full-Time | Monday–Friday | 7:00 AM – 3:00 PM

$15.00 – $17.00 per hour

What You’ll Do:

Front Desk & Communication

• Serve as the primary receptionist for the agency
• Answer and route phone calls professionally and accurately
• Greet visitors and manage front desk traffic
• Review inbound communications (fax, secure email, portal notifications, internal routing)
• Log and triage items requiring clerical updates
• Communicate with clients regarding scheduling coordination and other non-clinical matters

Administrative System Updates (Clerical Entry Only)

• Update electronic health records based on documented communications
• Enter insurance authorization details (effective dates, approved units, services) as provided by payers or authorized case managers
• Attach authorization documents and update payer fields as assigned
• Route messages appropriately and escalate any clinical questions to licensed staff

Office Administration

• Maintain office supply inventory and place orders as needed
• Coordinate office vendors (cleaning, shredding, routine services)
• Manage incoming and outgoing mail processes
• Ensure answering service messages and faxes are routed appropriately
• Follow established office procedures and maintain punctual attendance

Qualifications

• High school diploma or equivalent required
• Strong customer service and phone communication skills
• Basic computer proficiency and ability to maintain simple records
• Ability to work independently and stay organized
• Background check required

Work Environment

• Indoor office setting
• Regular use of phone, computer, copier, and printer
• Combination of sitting and standing

Additional Details

• FLSA Status: Non-Exempt (Hourly)
• Overtime not permitted unless pre-authorized in writing
• Full-time benefits eligibility per company policy
• Minimal occupational exposure risk (Category B)