Operations Coordinator

This is an in-person, on-site position. The right candidate will work out of our Bloomington (1923 S Liberty Dr Bloomington IN 47403) or Dale (556 S Washington St Dale IN 47523) location.

Who We Are

Reach High is an Indiana-based Applied Behavior Analysis (ABA) provider, serving children diagnosed with Autism Spectrum Disorder (ASD). We have a clinic in Bloomington, IN and Dale, IN. Through compassionate, evidence-based care, we help children build meaningful skills while supporting families and creating lasting, positive outcomes. Our core purpose is to elevate the quality of life for our people, our patients, and our community by being better than we were yesterday.

Join Our Team

We're looking for an organized, proactive, and detail-oriented Operations Coordinator to support the daily operations of our ABA therapy clinics. This position is ideal for someone who enjoys creating order, supporting others, and ensuring the behind-the-scenes operations run smoothly. Working closely with our Operations and Clinical Leadership Teams, you'll play an essential role in supporting patient services, employee administration, scheduling, facility operations, and day-to-day business functions.

Why Reach High?

At Reach High, you'll be part of a collaborative team dedicated to making a meaningful impact on the lives of children and families. We value continuous improvement, teamwork, and professional growth while fostering a positive and supportive workplace culture.

Work–Life Balance

• 7 paid holidays (available from day one)
• Front-loaded PTO with rollover options
• PTO balances increase with tenure

Your Future, Funded

• 401(k) with employer matching

Additional Benefits

• Vision, dental, life, short-term disability, and pet insurance

Growth & Learning

• Free access to learning libraries for professional development
• Tuition discounts through Purdue Global partnership

What You'll Do

As an Operations Coordinator, you'll report directly to the Chief Operating Officer (COO) to support a wide variety of operational responsibilities, including:

Administrative Support

• Manage incoming mail, faxes, phone calls, and email communications.
• Maintain electronic filing systems and administrative records.
• Prepare reports, forms, correspondence, and operational documents.
• Coordinate communication and documentation with external partners, including payroll, billing, and insurance vendors.

Patient Administration

• Coordinate patient intake appointments and initial assessments.
• Collect, organize, and maintain patient documentation.
• Conduct routine audits to ensure patient records remain accurate and complete.

Scheduling & Operations

• Maintain patient schedules in collaboration with the Clinical Director and Program Manager.
• Process employee time-off requests.
• Coordinate daily schedule adjustments due to cancellations or staffing changes.
• Communicate schedule updates to employees and families.

Practice Management

• Review appointments for billing readiness.
• Maintain patient and employee profiles within practice management systems.
• Support patient payment processes and operational documentation.

Employee Support

• Coordinate employee onboarding and orientation.
• Ensure new hires have equipment, workspace, and system access before their first day.
• Coordinate employee offboarding and system access removal.
• Work with leadership and our Professional Employer Organization (PEO) to support employee administration.

Facility & Business Operations

• Monitor office supply inventory and coordinate facility maintenance.
• Support OSHA, emergency preparedness, and facility compliance documentation.
• Assist with payroll documentation, accounts payable, bookkeeping support, and financial recordkeeping.
• Coordinate employee appreciation events, celebrations, and culture initiatives.

We're Looking for Someone who is:

• Highly organized with exceptional attention to detail
• Able to manage multiple priorities in a fast-paced environment
• Self-motivated and capable of working independently
• Professional, dependable, and proactive
• An excellent communicator with strong customer service skills
• Comfortable learning new software and technology
• Committed to maintaining confidentiality and professionalism

Competencies

• Highly organized, proactive, attentive to detail and goal-oriented
• Ability to effectively juggle requests from multiple team members
• Ability to carry out work assignments independently and efficiently to completion
• Ability to anticipate the needs of the team to support the business functions
• Excellent writing and oral presentation skills
• Above-average knowledge of computer software and platforms, including Google Workspace, Adobe, social media
• Demonstrates flexibility and effective priority management across a variety of tasks
• Strong interpersonal skills and effective telephone skills
• A commitment to the core purpose and values of RHC

Qualifications

• High School Diploma or equivalent required; Associate's Degree preferred
• 3 or more years of related experience
• Pleasant, upbeat personality
• Curiosity to explore, implement and integrate new technologies, and overall aptitude for learning emerging technologies quickly
• Independently and proficiently applies occupational knowledge and skills
• Self-directed learner who independently seeks opportunities to develop additional skills

If you're passionate about organization, supporting others, and making a difference behind the scenes, we'd love to hear from you.

Physical Requirements

This position requires prolonged periods of sitting and computer work, occasional standing and walking, and the ability to lift up to 35 pounds. Reasonable accommodations may be made for qualified individuals with disabilities.

Our Commitment

At Reach High, we are committed to creating an inclusive, supportive workplace where our team can grow, our patients can thrive, and our community is strengthened.

Reach High provides equal employment opportunities to all! Reach High welcomes a diverse pool of applicants including all races, religions, ages, sexes, national origins, disability statuses, genetics, protected veteran statuses, sexual orientations, gender identities or expressions, and any other characteristics protected by federal, state, or local laws. RHC prohibits discrimination and harassment. The Company takes allegations of discrimination, harassment, and retaliation seriously, and will promptly investigate when such behavior is reported. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pay: $22.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• Please indicate your preferred home office. The Operations Coordinator works our of our Bloomington (1923 S Liberty Dr Bloomington IN) or Dale (556 S Washington St Dale IN) location.

Work Location: In person

Salary : $22 - $23