Project Consultant, Global/Commercial

Support client service and sales enablement, reporting, events, business strategy, and day-to-day service for the Global & Commercial team. Act as a liaison among independently owned global regions, commercial practitioners, and HQ departments; drive cross-functional projects and improve internal operations.

Key Responsibilities

Operations & Administration

• Manage calls, inboxes, and voicemails; resolve routine issues and/or route to the appropriate department.
• Schedule meetings and video conferences; prepare agendas and materials; capture notes/minutes and follow-ups.
• Draft/edit documents; maintain organized digital and physical files (shared drives, CMS, contract repositories).
• Coordinate invoice processing and payments
• Support meeting preparation and logistics.

Process & Systems Improvement

• Review and improve processes impacting global and commercial affiliates; coordinate change through cross-functional projects.
• Enhance reporting, membership and billing systems in partnership with Finance, EBI, Membership and other departments.

Contracts & Compliance

• Liaise with the Contracts team to track new sales, transfers, renewals, and incentive programs.
• Send global region contracts for signature and maintain accurate records.
• Digitize physical documents and contracts; maintain global counts and keep public claims current in coordination with Legal/Contracts.
• Maintain global resources and knowledge repositories at HQ.

Lead Management

• Qualify and distribute franchise leads and referrals to regional directors and team members.
• Handle inbound agent/public inquiries and route appropriately for timely follow-up.
• Manage the assignment of referral leads to the appropriate region contact or team member.

Communications & Recognition

• Produce recognition and welcome announcements; manage birthdays/anniversaries and internal communications.
• Prepare quarterly newsletters and call materials for regional owners/directors.

Reporting & Analytics

• Deliver monthly dashboards (region performance, team KPIs, referral platform).
• Improve visibility for region owners/staff; calculate and publish rankings.

Finance & Billing

• Investigate and resolve billing issues (membership dues, fixed/variable fees, ad fund).
• Reconcile discrepancies with Billing; create vendor invoices as needed; support budgeting cycles.

Events, Training & Conferences

• Plan and execute logistics for conferences, conventions, and region owner training, coordinate sessions, rooms, AV, translations, awards, registrations, and on-site support.
• Lead Global RE/MAX Week coordination (activities, communications, promotions).
• Administer training, technology, and business initiatives; coordinate the creation and rollout of global or Commercial training sessions as needed.
• Support annual courses/symposiums including materials, vendors, registrations, and collateral.

Stakeholder Management

• Keep teams apprised of project status; flag timeline/scope changes and approval needs.
• Serve as a point of contact to align actions across departments and regions.

Requirements (Must-Have)

• Experience: 3–5 years in project coordination/operations, events, or program management in a cross-functional environment; global or multi-time zone coordination experience.
• Technical: Proficiency with Microsoft 365/Google Workspace; virtual meeting tools (Teams/Zoom); document workflows (e.g., DocuSign); shared drives (Dropbox/SharePoint); comfort with CRM/reporting dashboards.
• Communication: Excellent written and verbal communication; confident note-taking, minute-writing, and stakeholder updates.
• Organization: Strong prioritization, attention to detail, and deadline management across concurrent projects.
• Judgment & Confidentiality: Able to handle sensitive information and make sound, timely decisions.
• Workstyle: Proactive, service-oriented, comfortable operating with shifting priorities and diverse stakeholders. 

Preferred Qualifications

• Experience in franchising, real estate, or multi-unit networks.
• Familiarity with event production (AV, translation, room sets), international shipping, and vendor management.
• Formal project management training/certification (PMP/CAPM) a plus.

Key Results / Success Measures

• On-time delivery of projects and events.
• Accurate, timely dashboards and reports with clear insights.
• Effective lead routing and stakeholder satisfaction.
• Documented process improvements and adherence to quality standards.

Hire Range/Rate:

$62,000 - $72,000

Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry specific knowledge, education/certifications, or geographic location.  The offer rate represents one component of the RE/MAX, LLC total compensation package.  Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility.

• Competitive Medical, Dental, and Vision benefits
• Retirement plans with optimal company match
• Annual bonus/merit opportunity
• Educational Assistance
• Mental Health support program
• O.R.E. Events offered in-person and virtually
• Mentorship program
• Employee Resource Groups 
  • Community Engagement
  • Diversity, Equity, and Inclusion
  • Parenting
  • Remote
  • Women at REMAX

RE/MAX, LLC & Motto Mortgage

Now is your chance to become part of a world-class, industry leading organization. RE/MAX Holdings, Inc. is a business that builds businesses. We provide the tools, education and tech to our real estate network, which includes RE/MAX and Motto Mortgage franchises, agents, brokers, and consumers. Join us and build a career where your contribution is heard, your

RE/MAX Holdings, Inc. is proudly headquartered in Denver, Colorado.  Certain roles may be location specific, however in addition to Colorado, we welcome qualified candidates in the following states: Arkansas, California, Florida, Georgia, Illinois, Massachusetts, Michigan, Ohio, and Texas!

RE/MAX Holdings, Inc. is proud to be an equal opportunity employer committed to diversity and inclusion, as well as non-discrimination in employment. All persons shall be afforded equal employment opportunity, and all qualified applicants receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, veteran status, disability unrelated to performing the essential task of the job or other legally protected categories. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. 

*As measured by transactions sides

Salary : $62,000 - $72,000