What are the responsibilities and job description for the IT Service Desk Analyst position at RDO OFFUTT?
Own the fix. Drive the solution. Keep the business running. As an IT Service Desk Analyst at R.D. Offutt Company, you won’t just respond to tickets, you’ll be the first line of support that keeps the business moving. You’ll troubleshoot technical issues, support users across a variety of systems, and deliver reliable solutions while working alongside a collaborative IT team. This is your opportunity to build your technical skills, strengthen your problem-solving abilities, and make a direct impact on the day-to-day experience of employees across the organization. Apply today and grow your career in a role where your work truly matters!
What's in it For You:
- Competitive compensation to reflect your experience.
- State-of-the-art workspaces and amenities in the heart of downtown Fargo.
- A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO’s benefits page.
- A company that lives by its core values: they’re not just words on a wall – they’re how we work, grow, and lead. Click here to learn more.
Why RDO?
When you join R.D. Offutt Company, you’ll become part of a diverse organization with strong roots in the Midwest along with operations across the United States and international partnerships. We work in the equipment, agriculture, food and food processing industries, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members.
Our Fargo, ND Field Support Office is located in the heart of a thriving, fast-growing metro area that blends small-town charm with big-city energy. At the Fargo Field Support Office, you’ll work alongside knowledgeable, collaborative partners who support teams across the company. Whether you're looking to grow your career or make a meaningful impact, you’ll find the support and opportunity to thrive here.
What You Will Do:
- Be the go-to for support: Provide technical assistance through phone, email, and in-person interactions while delivering a consistent, professional experience.
- Solve everyday technology challenges: Troubleshoot and resolve common hardware, software, and connectivity issues across Windows, macOS, and business applications.
- Keep work moving forward: Accurately document issues, track progress, and escalate more complex problems with clear detail and urgency.
- Strengthen processes and security: Identify potential risks, follow established procedures, and contribute to knowledge sharing and continuous improvement.
- For a complete list of duties and responsibilities, view the full job description here.
What You Will Need:
- Technical foundation: Working knowledge of Windows, macOS, and common business applications.
- Troubleshooting mindset: Strong ability to analyze issues and find effective solutions across hardware, software, and basic networking.
- Customer-focused approach: Passion for delivering excellent support and creating positive user experiences.
- Team-player mindset: Comfortable working independently and collaborating across teams.
- Associate’s degree in IT or related field preferred: Including 1–3 years of support or customer service experience.
- Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
Why You'll Love it Here:
- Tech that keeps you on your toes: Where no two days are the same - one minute you’re troubleshooting a user issue, the next you’re resolving system access or connectivity challenges that keep work moving.
- Make a real impact behind the scenes: As the support you provide directly helps employees across the organization stay productive and successful in their roles.
- A supportive team: Where you will work alongside teammates who share knowledge, collaborate on solutions, and are invested in your growth and success.
- A central, connected workplace: Where you get to work from the downtown Fargo Field Support Office, offering convenient access to local amenities while supporting a highly collaborative and professional IT environment.