IT Service Desk Analyst I or II

The IT Service Desk Analyst is responsible for assisting with maintaining day-to-day computer operations of MasTec’s Clean Energy & Infrastructure (CE&I) group, in addition to long-term planning and development of computer operations. 

This position is On-Site at our Fargo, ND office.

COMPANY OVERVIEW:

MasTec Industrial, alongside its sister companies Casey Industrial and Phoenix Industrial, has been in operation since 1947. We serve a diverse clientele, including utilities, independent power producers, developers, and municipal utilities.

Specializing in projects using natural gas, oil, biomass, and other combustible fuels, our team boasts over 30 years of expertise in the power industry. We provide EPC (Engineering, Procurement, and Construction) services and assist in project development. Our experience spans various systems for utility and industrial facilities, including simple and combined cycle plants, reciprocating engines, and waste-to-energy projects. MasTec Industrial delivers value throughout all project phases, from conceptual design to operations and maintenance.

At MasTec Industrial, we are dedicated to delivering the highest quality, safety, and value in every project. We focus on attracting, developing, and retaining top talent within our organization. Our goal is to foster a respectful work environment where all employees feel valued, included, and empowered to become innovative leaders in the industry.

The MasTec Industrial market sector is part of the MasTec Clean Energy & Infrastructure business segment. MasTec’s Clean Energy & Infrastructure (CE&I) segment generates over $4 billion in annual revenue, providing construction services across industrial, renewables and infrastructure sectors. In addition to our industrial market sector; In infrastructure, we specialize in general heavy civil construction, underground utilities, structures, electrical work, material production, roadways, bridges, specialty pavement overlays, environmental projects and commercial buildings. Our renewables sector focuses on solar, wind and battery storage. Sustainability and safety are foundational to our culture and influence everything we do.

MasTec, a minority-owned Fortune 500 company, has shaped the construction industry for more than 90 years. With over 35,000 employees and 400 offices nationwide, we provide flexibility and career growth in dynamic work environments.

• Demonstrate respect through considerate and courteous efforts with staff and customers, integrity when approaching all situations with sound moral principle, and the responsibility to distinguish between right and wrong, readily assume obligations and accountability while providing dependable and thorough service
• Regular cleaning and maintenance of computer equipment
• Assist users with basic technical support questions over the phone, via email, or in person
• Participates in rollout and implementation of new systems by assisting other IS resources with testing procedures.
• Document incidents in company ticket tracking system
• Resolve incidents in a timely manner adhering to published service level agreements
• Install hardware and software on desktop systems
• Report and communicate outages/escalations to the IT Support Supervisor
• Assume on call duties on scheduled rotation
• Set up and deployment of mobile phones
• Maintain IT asset inventory by keeping user assignment information up to date
• Ensure sufficient stock of IT equipment, by ordering needed accessories and informing supervisors of low computer stock.
• Move, setup, and update workstations
• First level user support troubleshooting
• Train end user on use of systems and programs
• Assist with creating access cards for building security badge systems. All other duties as assigned by the IT Support Supervisor

• Associate degree (A. A.) or equivalent from two-year college or technical school or six months to one-year related experience and/or training
• Six months to one-year of experience in support/customer service preferred

IT Service Desk Analyst I:

• Associate's degree or equivalent from two-year college or technical school or six months to one-year related experience and/or training
• Six months to one-year of experience in support/customer service preferred
• Compensation $45,000-$60,000 / year, commensurate with experience

IT Service Desk Analyst II:

• Bachelor's degree or equivalent from four-year college or technical school 
• 2 to 3 years of experience in support/customer service preferred
• Compensation $50,000-$68,000 / year, commensurate with experience

Knowledge/Skills/Abilities

• Take reasonable care of your own and others’ health and safety and of those who may be affected by the day-to-day delivery of this role by taking personal responsibility for working toward CE&I’s Zero Injury principles
• Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Write reports, business correspondence and procedure manuals
• Effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Customer Service skills
• Office 365 knowledge required

Salary : $45,000 - $60,000