What are the responsibilities and job description for the Spanish Bilingual Customer Service Representative position at RDI Corporation?
Company Description RDI Corporation is a comprehensive business solutions provider that delivers customized, strategic services to help clients achieve measurable results. Founded in Cincinnati in 1978, RDI has grown to 11 locations across North America and employs more than 3,500 problem solvers. Its suite of outsourced services includes contact center operations, IT and help desk support, market research, and digital strategy, all tailored to each client’s needs. Through its award-winning brands—RDI Connect, RDI Intuitive Technical, RDI Sightline, and RDI Ablaze—RDI supports organizations from mid-sized businesses to Fortune 500 companies in overcoming challenges and driving ongoing success. Team members join a resilient, collaborative culture focused on “winning smart” for clients and colleagues alike.
Role Description The Customer Service Representative is a full-time, on-site role based in Milford, OH. This position is responsible for handling inbound and outbound customer interactions via phone, email, and chat to resolve inquiries, provide accurate information, and ensure a positive service experience. Day-to-day tasks include listening to customer concerns, troubleshooting issues, documenting interactions in internal systems, and following established procedures and scripts where appropriate. The representative collaborates with team members and supervisors to escalate complex cases, meet performance metrics, and support continuous improvement of customer service processes. This role requires a professional, empathetic communication style and a commitment to representing RDI’s brands and client partners with consistency and integrity.
Qualifications
- Ability to deliver high-quality Customer Service and support a positive Customer Experience.
- Skills in Customer Support and maintaining strong Customer Satisfaction levels.
- Experience working as or with Customer Service Representatives in a contact center or similar environment.
- Strong verbal and written communication skills, with active listening and problem-solving abilities.
- Comfort using computers, CRM tools, and contact center technology to manage customer interactions.
- Ability to work on-site in Milford, OH, adhere to a consistent full-time schedule, and collaborate in a team setting.
- High school diploma or equivalent required; prior customer service or call center experience preferred.
- Professional, resilient attitude and the ability to remain calm and courteous in challenging situations.