Mortgage Servicing Specialist

Do you excel at delivering exceptional member service and managing complex financial processes? Become a Mortgage Servicing Specialist at Royal Credit Union! In this role, you’ll support Members and team members, process mortgage and HELOC transactions with accuracy, and help ensure compliance and operational excellence across the loan lifecycle.

Why Royal?

• Member and Community Focused: We are dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth.
• Supportive Environment: Join a collaborative, values-driven workplace that is always evolving. We support each other and work together to achieve our goals.
• Professional Growth: We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills.
• Empowerment: We empower our team members to make decisions and drive initiatives that help our Members achieve their financial goals. Your ideas and contributions are valued and encouraged.
• Community Involvement: Engage with your local community through various initiatives and events, making a tangible difference where you live and work. Be part of something bigger.

What You’ll Do:
A Mortgage Servicing Specialist is responsible for all servicing functions on mortgages and Home Equity Lines of Credit (HELOCs) throughout the lifecycle of the loan. This requires complete and accurate processing of transactions to avoid repurchase or collection risks, as well as ensuring compliance with daily processes. A Mortgage Servicing Specialist will provide support to both Royal Credit Union Team Members and Members for all of Royal's mortgage and HELOC loan products with exceptional, efficient, and accurate Member Service.

Our Commitment To You:

• Compensation: $20.05-$22.46 per hour (candidates with significant related experience may be higher)
• Benefits: Royal is proud to take care of our team members and their families! In addition to our comprehensive medical, dental, and vision insurance plans, Royal offers a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and much more!

What’s Needed For This Position:

• High School Diploma or Equivalent
• Previous customer service experience
• Must be bondable
• Demonstrated ability to deliver exceptional Member service while performing complex mortgage and HELOC servicing functions, ensuring accuracy and compliance with financial regulations and processes
• Strong analytical and critical thinking skills with the ability to evaluate data, resolve issues, and make sound decisions in a fast-paced, high-volume environment with competing priorities
• Excellent organizational and time management capabilities, with the ability to prioritize tasks, manage deadlines, and maintain high attention to detail across routine and complex transactions
• Advanced communication and interpersonal skills, including the ability to professionally handle difficult conversations, de-escalate concerns, and interact effectively with Members, team members, and external partners
• Proficiency in financial services operations and technology, including basic accounting principles and Microsoft Office tools, while quickly adapting to new systems and digital solutions

We’d Love To See:

• Experience working in a call center environment and/or financial institution.

Work Schedule:

• Full-time, working approximately 40 hours per week. Hours and shifts vary between 8:30am - 5:00pm Monday through Friday.        
• This is a fully remote position once trained, with the ability to work on-site/hybrid if you want.

Training:

• Prior to starting a normal work schedule, new Royal team members must attend Foundation Training at our Corporate Center in Eau Claire, WI from 9:00am - 4:30pm on Monday and Tuesday during their first week of employment. Out of town learners will be reimbursed costs related to travel and lodging.
  o Foundation Training covers fundamental information about Royal’s culture and core values which sets the stage for team members to be successful within our organization.

Ready to make a positive impact? APPLY NOW if you are ready to take on this exciting challenge and become a part of the Royal Credit Union family!