Consumer Lending Servicing Specialist

Are you someone who thrives in a fast-paced environment, loves solving complex problems, and is passionate about providing exceptional service? Join Royal Credit Union as a Consumer Lending Servicing Specialist! In this role, you’ll support a variety of consumer lending functions, collaborate with team members and vendors, and ensure our Members receive accurate, efficient, and highquality loan servicing throughout every step of the process.

Why Royal?

• Member and Community Focused: We are dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth.
• Supportive Environment: Join a collaborative, values-driven workplace that is always evolving. We support each other and work together to achieve our goals.
• Professional Growth: We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills.
• Empowerment: We empower our team members to make decisions and drive initiatives that help our Members achieve their financial goals. Your ideas and contributions are valued and encouraged.
• Community Involvement: Engage with your local community through various initiatives and events, making a tangible difference where you live and work. Be part of something bigger.

What You’ll Do:

The Consumer Lending Servicing Specialist provides support to Royal Credit Union team members and Members for all Royal's consumer loan products while providing exceptional, efficient, and quality service. Responsible for all servicing functions on consumer loans throughout their perspective lifecycle. This includes working with a variety of reports in several different software systems. Maintain a high level of knowledge and understanding of new and existing consumer loans and be available to answer procedural questions for all team members and assist as needed. Ensure accuracy and compliance with daily processes to perform assigned items such as financial transactions, lending reports, Member research and corrections.

Our Commitment To You:

• Compensation: $17.85 - $19.98 (candidates with significant related experience may be higher)
• Benefits: Royal is proud to take care of our team members and their families! In addition to our comprehensive medical, dental, and vision insurance plans, Royal offers a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and much more!

What’s Needed For This Position:

• High School Diploma or Equivalent
• Customer service experience
• Must be bondable
• Occasional travel within Royal’s geographic footprint
• Able to assess complex loan-related issues, identify root causes, perform accurate monetary and nonmonetary adjustments, and independently implement workable solutions in high-volume environments.
• Skilled in interviewing, listening, and resolving recurring concerns while supporting both Members and internal team members with clarity, professionalism, and empathy—even in stressful situations.
• Able to coordinate shifting priorities, meet strict deadlines, manage multiple tasks simultaneously, and maintain meticulous attention to detail while producing accurate data entry and documentation.
• Demonstrates working knowledge of financial services, Microsoft Office products, and various loan servicing systems; readily learns new technologies; and effectively uses digital tools such as tablets, smartphones, and laptops.
• Works productively amid frequent interruptions, contributes positively to team environments, and follows regulatory, audit, and confidentiality requirements while upholding Royal’s core values.

We’d Love To See:

• Two years working in a financial environment, including loans and loan processing or equivalent experience
• Two years of previous Royal Credit Union experience

Work Schedule:

• Full-Time, working approximately 40 hours per week.
• Hours and shifts vary between 8:00am - 5:00pm Monday through Friday.

Training:

• Prior to starting a normal work schedule, new Royal team members must attend Foundation Training at our Corporate Center in Eau Claire, WI from 9:00am - 4:30pm on Monday and Tuesday during their first week of employment. Out of town learners will be reimbursed costs related to travel and lodging.
• Foundation Training covers fundamental information about Royal’s culture and core values which sets the stage for team members to be successful within our organization.

Ready to make a positive impact? APPLY NOW if you are ready to take on this exciting challenge and become a part of the Royal Credit Union family!

Salary : $18 - $20