Customer Service Representative CSR / Sales

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Experience in commercial cleaning is preferred. A portion of the position is driving to customers locations and doing physical inspections. The balance of the time is in the office making phone calls to customers. There is an added opportunity for limited sales. Additional commissions are paid. People skills are a must.ResponsibilitiesCSR will go to clients location and inspect accounts. Company car and laptop is providedGenerate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersSkillsProven customer support experience or experience as a client service representativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyHigh school degree Company DescriptionWe are a commercial cleaning company

Salary : $19 - $20