What are the responsibilities and job description for the Information Technology Support Specialist position at RB Integration Tools?
Our Company
RB Integration Tools (RBIT) is a software development firm and managed IT service provider with offices in Lafayette, LA and Odessa, TX. RBIT excels in delivering high-quality software solutions and technical services to its customers, while providing a quality learning environment for its employees.
Job Summary
RB Integration Tools is hiring a full-time IT Support Specialist in the Midland/Odessa area. This position will be fully embedded at the client’s location and will provide both on-site and remote technical support.
As an IT Support Specialist, you will be responsible for assisting client’s users with technical issues, creating new accounts, configuring computer hardware and software, and ensuring business continuity through routine maintenance of information systems.
Duties and Responsibilities
Essential duties and responsibilities for this position include:
- New user onboarding and account creation
- Troubleshooting issues with operating systems and applications
- Setting up new computers and workstations
- Installing software and device drivers
- Assisting users with updating account information and credentials
- Mobile device management
- Applying patches and updates to operating systems and applications
- Device inventory management and change tracking
- Documentation of issues and resolutions
- Identifying requirements for implementation of new solutions
- Assisting with end-user training
- Enforcing security policies and best practices
Education and Experience
- High School Diploma (required)
- Obtained or actively pursuing an Associate’s Degree (or higher) in Information Technology related field, or have 3 years of experience in IT Help Desk (required)
- Microsoft, CompTIA, or related technical certifications (preferred)
Required Skills and Qualifications
Candidates applying for this position should have the following qualifications:
- Can use general troubleshooting techniques (log analysis, error code research, process management, etc.) to resolve technical issues
- Experience using support systems for ticketing, monitoring, and remote assistance
- Experience using and troubleshooting Microsoft Windows and Microsoft Office
- Able to maintain a positive attitude and high levels of customer satisfaction
- Can communicate clearly and effectively with clients and co-workers in both verbal and written communications
- Possess exceptional problem-solving and troubleshooting skills
- Ability to multitask and prioritize time-sensitive issues
- Self-motivated and passionate about technology
- Willingness to develop new skills and learn about emerging technology to offer innovative solutions to challenging problems.
Preferred Skills
Experience with any of the following will be considered when evaluating qualified candidates applying for this position:
- Object and policy management in Microsoft 365, Azure AD and AD DS
- Mailbox management and email delivery troubleshooting within Exchange Online
- Knowledge of email security best-practices and spam/phish identification techniques
- Installation and configuration of networking hardware (routers, switches, access points, etc.)
- Troubleshooting network connectivity and knowledge of protocols (DHCP, DNS, TCP/IP, etc.)
- Serial device communication and connectivity troubleshooting