What are the responsibilities and job description for the Auto Shop Office Assistant and Customer Service position at RB Auto Service LLC?
Job Summary
We are seeking an energetic and detail-oriented Auto Shop Office Assistant and Customer Service professional to join our dynamic team. In this role, you will be the friendly face of our auto shop, managing front desk operations, providing exceptional customer support, and ensuring smooth administrative workflows. Your enthusiasm and organizational skills will help create a welcoming environment for clients while maintaining efficient office procedures. This paid position offers an exciting opportunity to develop your office management and customer service expertise in a fast-paced automotive setting.
Responsibilities
- Greet customers warmly and assist them with their inquiries both in person and over the phone
- Manage multi-line phone systems, directing calls to appropriate departments or personnel
- Schedule appointments, maintain calendars, and coordinate service timelines using office management tools
- Handle data entry tasks such as updating customer records and invoicing.
- Maintain organized filing systems for customer files, invoices, and service records
- Provide clerical support including proofreading documents, managing correspondence, and preparing reports
- Support office management duties such as inventory tracking, supply ordering, and general administrative tasks
Skills
- Proficiency with Google Workspace, and general computer literacy
- Strong organizational skills with the ability to multitask efficiently in a busy environment
- Excellent phone etiquette and customer service skills to support clients professionally and courteously
- Previous customer service experience. Automotive or hospitality preferred.
- Ability to type quickly with accuracy for data entry and document preparation
- Knowledge of office management practices including filing, proofreading, calendar management, and time management techniques
- Restaurant and service industry experience is valued.
- Sales experience is a plus and sales training is available.
Join us to be part of a vibrant team dedicated to delivering top-tier auto shop services while fostering a positive environment for both customers and staff. Your proactive approach and attention to detail will make a meaningful difference every day!
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
Work Location: In person
Salary : $20 - $25