What are the responsibilities and job description for the Customer Support Representative position at Raynor Garage Doors?
Job Details
Description
Essential Duties and Responsibilities:
Pay: $19.00-25.00
The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
Benefits
Description
Essential Duties and Responsibilities:
- Prepares product quotations for new and existing garage door applications.
- Fields telephone calls and live chats. Will respond to voice, fax, and email messages from the network of authorized Raynor dealers.
- Required to assist in the management and completion of team email requests.
- Determines the appropriate equipment for an application based on information and conditions present at the job site.
- Calculates requests for incorrect billing, discounting, freight or requests for credit.
- Resolves issues that will arise from conducting business in a supplier customer relationship.
- Builds successfully completed tasks into a lasting relationship by negotiating an outcome into a mutually beneficial resolution.
- Skilled in product construction and bills of material evaluation for new and replacement orders.
- PC skills with experience in MS Office and knowledge and use of JD Edwards preferred.
- Excellent written and verbal communication skills.
- Detail-oriented, strong time management, organizational skills, and the ability to work independently and as part of a team.
- Proficient in product knowledge
- Strong communication and organizational skills
- Flexibility to accommodate changing priorities
- Deliver Service
- Be Positive
- Embrace Family
- Be a Team Player
- Show Integrity
- Have Grit
Pay: $19.00-25.00
The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
Benefits
- 401(k) with company match
- Dental insurance
- Health insurance
- Vision insurance
- Health Savings Account (HSA)
- Voluntary Life Insurance
- Employee Assistance Program
- Wellness Program
- Paid holidays
- Paid time off
Salary : $19 - $25