What are the responsibilities and job description for the Support Specialist Tier 1 position at Raymour and Flanigan?
This position is onsite in Liverpool, NY.
Raymour & Flanigan's Solution Center Team is searching for a highly skilled and motivated Computer Technician to join our team. The ideal candidate for this position has a strong understanding of desktop operating systems, routinely thinks outside the box to solve problems quickly and understands what impeccable customer service is all about.
Essential Functions and Responsibilities
- Genuine caring and empathetic advocate in solving our associate support needs
- Excellent interpersonal communication and listening skills
- Ability to work as 'One Team' with associates from all functional areas of our organization
- Strong troubleshooting and problem solving skills preferably related to Information Technology
- Basic Microsoft Windows and Office knowledge
- Thrive in a fast-paced, deadline-driven environment
- Self-motivated, highly organized with a keen attention to detail
- Troubleshoot, diagnose, and resolve technical hardware and/or software issues
- Provide quick resolution and excellent customer service
- Redirect unresolved issues to the next level of support personnel
- Keep record of problems and their resolution
- Follow-up with customers
- Maintain technical documentation on installation of software, configuration of hardware and problem troubleshooting
- Set up and configure computers and peripheral equipment such as printers, scanners, tablets, etc.
- Respond to support requests and assist in troubleshooting any problems that arise
- Maintain computer equipment and software to ensure secure and efficient operations
- Perform additional functions that may be assigned at the discretion of management.
Required Skills and Experience
- Must have strong time management skills and work productively with minimal supervision
- Familiarity and understanding of the functions of basic computer hardware and software
- Strong written and verbal communication skills and a collaborative attitude are a must
- Must have sound analytical thinking skills and attention to detail
- Hands on experience with diagnosing and resolving basic technical issues
- Customer-oriented and patient
- Understanding of Microsoft and Apple operating systems
- Able to read and understand technical manuals
Raymour & Flanigan proudly supports a drug and smoke free work environment.
Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.