Data Driven Insights Analyst - Market Research & Competitive Intelligence

Job Description Summary
As a Data-Driven Insights Analyst with a focus on Market Research & Competitor Intelligence, you will join the Marketing Insights team -- a high-performing team of analysts responsible for financial advisor, investor, and industry insights, as well as performance analytics. Your role specifically focuses on overseeing the design, execution and reporting of firmwide market research studies and competitor information gathering and reporting. You will also provide analytical support for team projects as needed, utilizing your technical and data visualization skills to manage data, build reporting platforms and present findings to key stakeholders. In addition, you will help lead efforts to further incorporate AI and predictive analytics into your work to improve efficiencies and produce deeper and more actionable insights. Join us and make a significant impact by driving data-driven decisions that will propel our business forward.

Job Description

Essential Duties and Responsibilities

• Oversee the design, execution, reporting and presentation of multiple firmwide market research studies. Examples include recurring the recurring Voice of Advisor, Voice of Client and Spring Recruiting Research studies, as well as a variety of other ongoing and ad hoc surveys.
• Design, moderate and report findings from qualitative market research studies (i.e. focus groups, in-depth interviews) when needed.
• Act as the primary administrator for firm deployment and utilization of Qualtrics, the firm's survey platform.
• Support the design, execution, delivery and presentation of competitor intelligence reporting, primarily in the context of financial advisor recruiting.
• Lead, manage, and execute assigned data analysis projects from inception to completion, ensuring timely delivery, adherence to project scope, and effective communication with stakeholders throughout the project lifecycle.
• Support the development, deployment and maintenance of performance dashboards and management reports
• Become the subject matter expert on firm market research and competitive intelligence best practices -- ensuring quality and reliability and providing feedback to business process owners and the IT department as needed.
• Develop statistical models and methodologies to predict, quantify, or forecast various operational and performance metrics.
• Oversee project assignments and manage the utilization of one offshore contractor.
• Support firm-level initiatives and ad hoc requests as needed.

Knowledge of

• Demonstrated knowledge of quantitative and qualitative market research methods
• Demonstrated knowledge of competitor intelligence data gathering and reporting
• Knowledge and utilization of large relational databases
• Data analysis and visualization tools such as Tableau and Power BI
• Project management processes
• Awareness of relevant emerging tools and techniques that can be adopted at Raymond James

Skill in

• Familiarity and proficiency with the utilization of Qualtrics in support of survey deployment
• Demonstrated proficiency in Excel, SQL, PowerPoint and Tableau, with exposure to and utilization of CRM tools preferred
• The utilization of AI (i.e. ChatGPT, Copilot) to improve efficiency and deepen insights
• The application of relevant mathematical operations (i.e. frequency distribution, test reliability, analysis of variance (ANOVA), correlation techniques, sampling, and factor analysis) in support of analytics
• Strong communication and storytelling skills with ability to convey complex data insights clearly and effectively to stakeholders
• Ability to successfully project manage multiple assignments and meet SLA/delivery requirements
• Meeting or exceeding client service expectations set by leadership.

Ability to

• Plan and conduct end-to-end market research -- including study design, audience selection/sampling, questionnaire development and deployment, and the building and presentation of reporting
• Develop innovative ways to collect and disseminate relevant competitor intelligence, leveraging CRM data
• Engage directly with business leaders to thoroughly understand their business needs.
• Effectively communicate and present research-driven recommendations to management.
• Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment.
• Prioritize research opportunities and invest in those with the highest ROI.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Design more effective or efficient research processes and advocate for their adoption across the team.
• Synthesize purchased or proprietary research from other teams into a larger story.
• Work independently as well as collaboratively within a team environment while establishing and maintaining effective working relationships with others.
• Utilize a variety of sources to collect and analyze information in support of assigned projects

Education
Bachelor's: Marketing, Bachelor's: Mathematics, Bachelor's: Statistics

Work Experience

Certifications

Travel
Less than 25%

Workstyle
Hybrid

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:
Grow professionally and inspire others to do the same
Work with and through others to achieve desired outcomes
Make prompt, pragmatic choices and act with the client in mind
Take ownership and hold themselves and others accountable for delivering results that matter
Contribute to the continuous evolution of the firm

At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
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