What are the responsibilities and job description for the Regional Support Manager position at Ray Stone Incorporated?
Description
The Regional Support Manager's goal is to effectively manage their portfolio of properties to assist in the growth of Ray Stone Incorporated’s Residential Services Department and its team. The Regional Support Manager works closely with the Division Director and Residential Services Team to ensure communities are operating at their optimum. This role will focus primarily on occupancy, leasing and ensuring all communities are creating and sustaining a safe and welcoming environment.
Essential Job Functions
Working For Ray Stone Offers a Unique And Fulfilling Opportunity To Be Part Of a Company That Is Dedicated To Ethical Real Estate Investment And Management Services. As An Organization, Ray Stone Is Committed To Creating Friendly, Fun, And Proud Communities While Enhancing Asset Values And Fostering a Culture Of Learning, Mentorship, And Teamwork. Here's Why You Should Consider Joining Our Team
Meaningful Mission: Ray Stone's mission statement reflects its commitment to providing ethical real estate services. By working for us, you will contribute to building communities that not only offer quality housing but also prioritize positive relationships and a sense of pride among residents, tenants, and industry partners.
Positive Company Culture: At Ray Stone, we believe in fostering a company culture based on integrity, teamwork, learning, and collaboration. We value each team member's contributions and encourage an environment where everyone's ideas are heard and respected. You'll be part of a supportive and inclusive team that works together towards shared goals.
Professional Growth Opportunities: Ray Stone recognizes the importance of continuous learning and mentorship. We provide opportunities for professional growth and development, whether through training programs, industry conferences, or mentorship initiatives. You'll have the chance to expand your skills, gain valuable experience, and advance your career within the organization.
Collaborative Environment: Collaboration is at the heart of Ray Stone's operations. We believe that the best outcomes are achieved when team members work together, share ideas, and leverage their diverse expertise. By joining our team, you'll be part of a collaborative work environment where teamwork is encouraged, and your contributions are valued.
Work-Life Balance: While we take our work seriously, we also understand the importance of maintaining a healthy work-life balance. Ray Stone promotes a supportive and flexible work environment, allowing you to excel in your career while still having time for personal pursuits and family commitments.
Fun-Filled Atmosphere: Ray Stone recognizes that a positive and enjoyable workplace fosters creativity, productivity, and employee satisfaction. We embrace the importance of having some fun along the way and strive to create a lively and engaging atmosphere for our team members.
By choosing to work for Ray Stone, you will not only be part of a company that is dedicated to its mission but also an organization that values its employees and their personal growth. Join us in shaping friendly, fun, and proud communities while enjoying a rewarding and fulfilling career.
Requirements
Most work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. This position requires substantial movements (motions) of the wrists, hands and/or fingers. Must have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Must have the ability to walk short distances.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The Regional Support Manager's goal is to effectively manage their portfolio of properties to assist in the growth of Ray Stone Incorporated’s Residential Services Department and its team. The Regional Support Manager works closely with the Division Director and Residential Services Team to ensure communities are operating at their optimum. This role will focus primarily on occupancy, leasing and ensuring all communities are creating and sustaining a safe and welcoming environment.
Essential Job Functions
- Oversee all aspects of the assigned property portfolio.
- Assists with hiring, training, motivating, and supervising the on-site teams and continually improve their ability to perform their jobs.
- Coordinate and supervise renovations and/or develop plans for specific properties as needed.
- Assist with due diligence for RSI Multifamily acquisitions.
- Review and verify all vendor and payroll billing for properties in the assigned portfolio.
- Format annual budgets in the Department and monthly correspondence to the owners.
- Continually market RSI Residential Services to clients, residents, prospective clients, prospective residents, vendors, and the media.
- Manage, directly or through others, site personnel, off-site management staff and contracted vendor services with awareness and recognition of risk management issues as it relates to education, training, and supervision (Multifamily Property Manager is authorized to proceed with any single expenditure up to $3,000 without Vice President’s/Owner’s prior approval, except in the case of an emergency unless directed otherwise by Vice President/Owner).
- Perform regular and thorough property inspections in accordance with established policies and procedures (bi-weekly inspections of each property are expected).
- Monitor and enforce the property’s operating policies and procedures.
- Supervise property collections, including the handling of property receipts, journal entries, records of account, bank deposits, and delinquent rents.
- Support in reviewing and approving property operating statements, together with any explanatory text required, for submission to owner.
- Administer the leasing and lease renewal process, negotiate leases, or review and approve leases in accordance with the guidelines of the Property Management Contract.
- Design, implement, and approve resident retention programs.
- Monitor adherence to the record-keeping system.
- Provide input on which items for the property are to be purchased.
- Implement preventive maintenance programs for each property.
- Ensure the property’s compliance with government and environmental regulations and, with the Vice President, jointly advise Owner of the need to consult legal or other counsel when appropriate.
- Routinely communicate with, and seek input from, residents of the property concerning quality of service and other management matters to help obtain feedback and improve resident retention.
- Implement or approve a life-safety and emergency preparedness program for each property.
- All other duties as assigned.
- Medical
- Dental and Vision
- 401K with employer match available
- Flexible Spend Account
- Employee Assistance Program
- Life Insurance
- 9 Paid Holidays
- Vacation and Sick Leave
Working For Ray Stone Offers a Unique And Fulfilling Opportunity To Be Part Of a Company That Is Dedicated To Ethical Real Estate Investment And Management Services. As An Organization, Ray Stone Is Committed To Creating Friendly, Fun, And Proud Communities While Enhancing Asset Values And Fostering a Culture Of Learning, Mentorship, And Teamwork. Here's Why You Should Consider Joining Our Team
Meaningful Mission: Ray Stone's mission statement reflects its commitment to providing ethical real estate services. By working for us, you will contribute to building communities that not only offer quality housing but also prioritize positive relationships and a sense of pride among residents, tenants, and industry partners.
Positive Company Culture: At Ray Stone, we believe in fostering a company culture based on integrity, teamwork, learning, and collaboration. We value each team member's contributions and encourage an environment where everyone's ideas are heard and respected. You'll be part of a supportive and inclusive team that works together towards shared goals.
Professional Growth Opportunities: Ray Stone recognizes the importance of continuous learning and mentorship. We provide opportunities for professional growth and development, whether through training programs, industry conferences, or mentorship initiatives. You'll have the chance to expand your skills, gain valuable experience, and advance your career within the organization.
Collaborative Environment: Collaboration is at the heart of Ray Stone's operations. We believe that the best outcomes are achieved when team members work together, share ideas, and leverage their diverse expertise. By joining our team, you'll be part of a collaborative work environment where teamwork is encouraged, and your contributions are valued.
Work-Life Balance: While we take our work seriously, we also understand the importance of maintaining a healthy work-life balance. Ray Stone promotes a supportive and flexible work environment, allowing you to excel in your career while still having time for personal pursuits and family commitments.
Fun-Filled Atmosphere: Ray Stone recognizes that a positive and enjoyable workplace fosters creativity, productivity, and employee satisfaction. We embrace the importance of having some fun along the way and strive to create a lively and engaging atmosphere for our team members.
By choosing to work for Ray Stone, you will not only be part of a company that is dedicated to its mission but also an organization that values its employees and their personal growth. Join us in shaping friendly, fun, and proud communities while enjoying a rewarding and fulfilling career.
Requirements
- Three (3) years of Residential Services management experience and/or training; or any equivalent combination thereof.
- One (1) year of small team management (4 or more direct reports)
- Yardi Experience
- Master knowledge of Microsoft Excel, Word
- Current California Real Estate Sales License preferred.
- A valid California Driver’s License.
- Automobile insurance as required by law.
Most work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. This position requires substantial movements (motions) of the wrists, hands and/or fingers. Must have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Must have the ability to walk short distances.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.