What are the responsibilities and job description for the Service Department Call Center position at Ray Catena Mercedes Benz of Freehold?
About Us
The Ray Catena Automotive Group considers it an honor to serve their customers. For nearly 60 years, Ray Catena has held steady to a core philosophy of putting customers first. In turn, he has built a network of more than 20 dealerships and service centers on this foundation. Mr. Catena's New Jersey and New York luxury car dealerships represent some of the finest automotive brands on the market today. If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people.
Benefits
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Medical Plan
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Dental Plan
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Vision Plan
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401(K) Plan
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Paid Sick Time
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Paid Vacation
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Full Gym
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State of the art facilities Some of the largest in the country!
Responsibilities
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Answer customer calls and establish follows-up with service appointments.
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Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
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Provide customers with initial product information and direct them to the appropriate dealership resources.
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Follow up with leads that are not ready to make an appointment or no-show.
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Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
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Utilize CRM tracking system daily.
Qualifications
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At least one previous role based in customer service experience
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Excellent teammate with collaborative attitude and eagerness to improve
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Prompt and courteous demeanor
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Positive and hardworking personality
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computer skills
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Valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.