What are the responsibilities and job description for the Service Department Call Center position at Ray Catena Mercedes-Benz of Edison?
About Us
The Ray Catena Automotive Group considers it an honor to serve their customers. For nearly 60 years, Ray Catena has held steady to a core philosophy of putting customers first. In turn, he has built a network of more than 20 dealerships and service centers on this foundation. Mr. Catena's New Jersey and New York luxury car dealerships represent some of the finest automotive brands on the market today. If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people.
Benefits
Medical Plan
Dental Plan
Vision Plan
401(K) Plan
Paid Sick Time
Paid Vacation
Full Gym
State of the art facilities Some of the largest in the country!
Responsibilities
Answer customer calls and establish follows-up with service appointments.
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
Provide customers with initial product information and direct them to the appropriate dealership resources.
Follow up with leads that are not ready to make an appointment or no-show.
Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management.
Utilize CRM tracking system daily.
Qualifications
At least one previous role based in customer service experience
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills
Valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The Ray Catena Automotive Group considers it an honor to serve their customers. For nearly 60 years, Ray Catena has held steady to a core philosophy of putting customers first. In turn, he has built a network of more than 20 dealerships and service centers on this foundation. Mr. Catena's New Jersey and New York luxury car dealerships represent some of the finest automotive brands on the market today. If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people.
Benefits
Medical Plan
Dental Plan
Vision Plan
401(K) Plan
Paid Sick Time
Paid Vacation
Full Gym
State of the art facilities Some of the largest in the country!
Responsibilities
Answer customer calls and establish follows-up with service appointments.
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
Provide customers with initial product information and direct them to the appropriate dealership resources.
Follow up with leads that are not ready to make an appointment or no-show.
Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management.
Utilize CRM tracking system daily.
Qualifications
At least one previous role based in customer service experience
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills
Valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $18 - $22