Medical Equipment Technical Support Specialist

Position SummaryThe Medical Field Service Technician provides front-line support to clients by performing installation, technical (remote) support and troubleshooting, maintenance, and repair of medical and dental equipment both remotely and on-site. This role ensures high levels of customer satisfaction by delivering technical solutions aligned with the company’s service standards. The technician is expected to work independently in the field, support equipment training, and contribute to continuous improvement efforts.Key ResponsibilitiesServe as the first point of contact for client equipment-related inquiries and service requestsInstall, troubleshoot, configure, inspect, and test medical and dental field equipment at client sitesDiagnose and resolve technical issues via phone, email, and field visitsMaintain accurate documentation of service cases, including resolutions and follow-up actionsEscalate unresolved or critical issues to internal teams with clear documentationProvide basic training to clients on equipment operation and maintenanceMonitor and track service metrics such as resolution time, customer satisfaction, and call qualityTravel weekly to client job sites (average duration: 2–7 days per assignment)Handle and transport equipment (up to 50 lbs), ensuring safe handling and setupOperate tools and testing devices to verify functionality of repaired unitsSupport internal training initiatives and participate in service process improvementsPerform other duties as assigned by managementRequired QualificationsHigh School Diploma or GED required; Associate degree in IT, electronics, biomedical equipment, or related field preferredValid driver’s license and ability to travel regularlyStrong mechanical aptitude and 2 years of field service experience with hardware or devicesTechnical training in medical imaging systems a plus.Familiarity with diagnostic software and calibration tools used in medical device servicing a plus.Basic networking knowledge for equipment with integrated software or remote monitoring capabilitiesCustomer service training or experience.Excellent communication and interpersonal skillsAbility to collaborate with cross-functional teams, including sales and customer supportProficiency in Microsoft Office (Word, Excel, Outlook)Ability to work independently, manage multiple tasks, and adapt to changing prioritiesMust be able to kneel, bend, and stand for extended periods and operate in tight spacesAbility to lift up to 50 pounds and push/pull service cartsBENEFITSMedical Insurance up to 100% company-sponsoredDental and Vision,100% company-sponsoredBasic Life Insurance and AD&D, 100% Company sponsoredShort-Term and Long-Term Disability Insurance, 100% company-sponsored.401(k) plan with a company match up to 3%Generous Paid Time Off (PTO) & Paid Sick Time Off9 Paid Holidays per year9 A.M. TO 6 P.M. MONDAY - FRIDAY

Salary : $27 - $32