Senior Maritime Logistics Specialist

Objective / Purpose

The Senior Maritime Logistics Specialist is responsible for supporting all customer service representatives involved in Ravago Americas’ maritime operations, including documentation, transportation, and operational functions. This role serves as the primary escalation point for issues related to ocean carriers and freight forwarders. The Specialist manages communications with shipping lines, freight forwarders, ports, and other logistics partners to ensure timely resolution of issues while maintaining compliance with local and international regulations. The position is critical to maintaining service reliability, operational efficiency, and customer satisfaction across maritime logistics activities.

Areas of Responsibility / Tasks

Performance must reflect appropriate level of expertise and achievement of the desired results for the items listed below.

• Serve as the primary point of contact for internal stakeholders to escalate issues related to maritime partners.
• Resolve escalated issues and ensure timely communication of resolutions to relevant stakeholders.
• Monitor and track open issues, providing proactive updates to stakeholders throughout the resolution process.
• Support the processing of claims related to maritime services and address invoicing discrepancies.
• Analyze and develop strategies that align commercial requirements with the capabilities of ocean carriers and freight forwarding partners.
• Build and maintain strong relationships with ocean carriers and freight forwarders to strengthen the Ravago partnership.
• Promote business continuity by encouraging cross-training and knowledge sharing within the team.
• Collaborate with internal teams including Product Coordinators, Product Managers, Import/Export Coordinators, Documentation Coordinators, Transportation Coordinators, Foreign-to-Foreign Coordinators, and Accounts Payable.
• Liaise with external partners such as ocean carriers, freight forwarders, 3PL service providers, and port terminals.
• Perform other duties as assigned to support departmental and organizational goals.
  
  

Minimum Qualifications / Education / Certifications

• Education: Bachelor's degree or related training equivalent - required
• Minimum of 5 years of relevant work experience in maritime logistics, broker or carrier
• Sales or sales management experience preferred
• Commodity and/or Engineering plastics market experience
• Proficiency with Microsoft Office, including advanced knowledge of Excel
• Proficiency analyzing and presenting data
• Excellent verbal and written communication skills
• Supplier negotiation experience as demonstrated by previous work experience
• Leadership skills that can be displayed in a complex environment
• Experience with contract and cost negotiation
• Ability to manage time, organize, and set priorities
• Fluency in Spanish is preferred, but not required
• Applicants must be authorized to work in the U.S.
  
  

Work Environment / Conditions

The work environment/conditions described herein are representative of those that an incumbent may experience, and therefore

• Must be comfortable working in a shared space, with constant noise, with/or without the use of a private office.
• Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.
  
  

Physical Requirements / Demands

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role.

• While performing the duties of this job, the incumbent is regularly required to communicate verbally, read, and comprehend information, type on a consistent and daily basis.
• Push, pull, and lift to 40lbs on a weekly basis.
• While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation which require sitting, waiting, and standing for long and short periods of time.
• Ability to setup desk equipment including setting up equipment on top of desks and connecting cables and power cords under desk (requiring lifting, bending, pushing, pulling).
  
  

Acknowledgement

This job description is not an exhaustive list of areas of responsibility or tasks that an incumbent in this position may be asked to perform. All Employees are required to deliver the desired results intended for their role, at the designated level of knowledge, skill and ability commensurate with their job title and level within the organization.

Notice To Applicants

Ravago Americas is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, disability, veteran status, citizenship status, or marital status. We assure you that your opportunity for employment with this employer depends solely upon your qualifications.