Transportation Coordinator - Tracking & Tracing

Purpose

This role is a part of Ravago’s Domestic Transportation Department. The department supports ~30 of Ravago’s Business Divisions and manages a transportation budget of ~$125M and ~150,000 shipments annually. As a Tracking & Tracing Coordinator, you will be responsible for making sure any delays or deviations from requested pickup and required delivery are effectively communicated to the affected parties in as timely of a manner as possible. The Tracking & Tracing Coordinator should be able to complete follow-up on all pickups and deliveries in a time frame that allows for a proactive response from the rest of the Transportation team to any delays. The Tracking & Tracing Coordinator will also be expected to manage the delay reason coding for all delayed shipments. This coding is key in determining root causes of delays and how we can prevent them. The Tracking & Tracing Coordinator will be expected to collaborate closely with the rest of the Transportation team to help with rescheduling pickups, arranging redeliveries and expedites, as well as keeping all necessary parties informed along the way.

Areas of Responsibility / Tasks

Performance must reflect appropriate level of expertise and achievement of the desired results for the items listed below.   

1. Area of Focus (In order of percentage of time spent on activity, importance and/or priority)

1. Act as a direct contact for Account Managers, Customer Service Representatives, Product Coordinators, and Management for any follow up on delayed shipments
2. Track and trace all shipments within a timeframe that allows for proactive responses to delays Keep delay reason coding up to date.
3. Complete follow up on all pickup and deliveries in a time frame that allows for a proactive response from the rest of the Transportation team
4. Manage the delay reason coding for all delayed shipments and determine how to prevent them
5. Entire month should be coded by the following week of a new month to allow for complete monthly reports to the commercial teams
6. Support excellent carrier and warehouse relationships

1. Secondary Area of Focus (In order of percentage of time spent on activity, importance and/or priority)

1. Act as a direct contact for Account Managers, Customer Service Representatives, Product Coordinators, and Management for any follow up on delayed shipments
2. Track and trace all shipments within a timeframe that allows for proactive responses to delays
3. Keep delay reason coding up to date. Entire month should be coded by the following week of a new month to allow for complete monthly reports to the commercial teams
4. Maintain TMS updates (OTM and Project44)
5. Support excellent carrier and warehouse relationships

1. Ability to provide rotational afterhours coverage for 2-3 weeks of the year
2. All other duties as assigned

Supervisory Responsibilities

1. Not Applicable

Competencies; Knowledge, Skills, Abilities (KSA)

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent within our culture.           

1. Knowledge of transportation modes and warehouse operations
2. Must possess excellent interpersonal and problem-solving skills
3. Proficient in Microsoft Excel, Access and Word

Minimum Qualifications/ Education / Experience / Certifications

1. Education:
   1. Bachelor’s Degree preferred.
   2. Equivalent experience considered in lieu of degree
2. Experience:
   1. Minimum 1-2 years of experience in transportation and/or warehousing preferred
3. Licenses / Certifications:
   1. Valid driver’s license – required
4. Language:
   1. Proficiency in English required
   2. Bi-Lingual – Spanish is a plus

Work Environment / Conditions

The work environment/conditions described herein are representative of those that an incumbent may experience, and therefore

1. Must be adaptable to work in a shared space, with constant noise, with/or without the use of a private office.
2. This position is a hybrid in-office and/or work-from-home role

Physical Requirements / Demands

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role.

1. While performing the duties of this job, the incumbent is regularly required to communicate verbally, read, and comprehend information, type on a consistent and daily basis.
2. Push, pull, and lift to 40lbs on a weekly basis.
3. While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation which require sitting, waiting, and standing for long and short periods of time.
4. Ability to setup desk equipment including setting up equipment on top of desks and connecting cables and power cords under desk (requiring lifting, bending, pushing, pulling).

Acknowledgement:

This job description is not an exhaustive list of areas of responsibility or tasks that an incumbent in this position may be asked to perform. All Employees are required to deliver the desired results intended for their role, at the designated level of knowledge, skill, and ability commensurate with their job title and level within the organization. 

Salary : $125