Sales Coordinator - NA Resale

Purpose:

The purpose of the Sales Coordinator is to facilitate all aspects of order process from order entry, shipping, and billing. This position will serve as back up for other team members when needed. Main point of contact between Sales, Inventory Coordination, and Product Coordination for all issues revolving open orders, inventory inquiries, shipping, and billing. Work directly with sales managers and customers to resolve issues, deliver orders, process paperwork.

Areas of Responsibility / Tasks:

Performance must reflect appropriate level of expertise and achievement of the desired results for the items listed below.

1. Essential Functions

a) Order Entry – Work with sales force to enter orders into BLUE via Mobile App or manual order entry

b) Accurate filing and creation of paperwork via the Document Management System. (Bill of Lading, Certificate of Analysis, Purchase order, etc.)

c) Batch Assignment Requests – Work with Product Coordination or Inventory Coordinators to source material for appropriate orders

d) Monitor credit for accounts – Work with appropriate Credit Manager to ensure customers have proper credit for the orders they are trying to have shipped. Never allow any order on credit hold to ship

e) Setup shipment of orders through OTM and work with the Transportation group to resolve any transportation issues

f) Gather accurate freight rates for sales force, when necessary, from carriers and logistics partners

g) Bill orders within 48 hours and send invoices to customers to ensure on time payment

h) Track railcar, truckload, and bulk truck shipments. Report any delays to the appropriate seller and customer

i) Customer reporting, spreadsheets, volume data, shipment data, as needed or requested

j) Monitor open order reports and short payment reports

k) Work with Master Data on Customer Account maintenance and creation of new accounts to ensure proper set up

l) Enter all Customer related Claims for all categories: Administration, Delivery, Material or Non-Quality. Work with Claims Coordinator and ensure all information necessary is provided to complete claim

2. All other duties as assigned

Supervisory Responsibilities:

1. Not Applicable

Competencies; Knowledge, Skills, Abilities (KSA):

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent within our culture.

1. Proficiency in Microsoft Office: specifically, Outlook, Word, and Excel with the aptitude to quickly learn and understand additional applications

2. Excellent communication skills, both written and verbal

3. Must be detailed oriented with strong analytical skills and exceptional problem-solving abilities

4. Willingness to adapt in an evolving environment

5. Ability to maintain high level of organization and prioritization

6. Innate sense of urgency that provides proactive and consistent work

7. Proven ability to work well within a team and promote strong working relationships meanwhile maintaining professional attitude and positive outlook

Minimum Qualifications/ Education / Experience / Certifications:

1. Education:

a. High school diploma or equivalent required

b. Equivalent experience considered in lieu of degree

2. Experience:

a. Minimum of 2 years of relevant work experience in similar title and scope of responsibility preferred

3. Licenses / Certifications:

a. Valid driver’s license – required

4. Language:

a. Proficiency in English required

b. Bi-Lingual – Spanish or Portuguese is a plus

Work Environment / Conditions:

The work environment/conditions described herein are representative of those that an incumbent may experience, and therefore

1. Must be adaptable to work in a shared space, with constant noise, with/or without the use of a private office.

2. This position is a remote work-from-home role

Physical Requirements / Demands:

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role.

1. While performing the duties of this job, the incumbent is regularly required to communicate verbally, read, and comprehend information, type on a consistent and daily basis.

2. Push, pull, and lift to 30lbs on a weekly basis.

3. While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation which require sitting, waiting, and standing for long and short periods of time.

4. Ability to setup desk equipment including setting up equipment on top of desks and connecting cables and power cords under desk (requiring lifting, bending, pushing, pulling).

Acknowledgement:

This job description is not an exhaustive list of areas of responsibility or tasks that an incumbent in this position may be asked to perform. All Employees are required to deliver the desired results intended for their role, at the designated level of knowledge, skill, and ability commensurate with their job title and level within the organization.