Operations IT Specialist

Department: IT

At Rauhorn Electric, we’re a family-oriented team Powered by People. Our culture is built on the belief that we are stronger together and we live our core values daily: We Win Together. We’re Innovative. We’re Disciplined. We’re Grounded in Integrity. We’re Humbled by Opportunity.

As we continue to expand, it’s an exciting time to join our team and help shape what’s next at Rauhorn Electric! You’ll be part of a crew that takes pride in their work, shows up for each other, and gets the job done right. Here, you’ll work alongside good people, learn from experienced mentors, and be part of a company that truly values its team because at Rauhorn, we know our people are what powers our success.

About the Role:

The Operations IT Specialist provides front-line and project-based technology support across Rauhorn Electric and affiliated entities, ensuring reliable, secure, and efficient technology operations in office, warehouse, and field environments. This role is responsible for end-user device deployment, systems administration support, ticket resolution, inventory and asset management, and assisting with IT-driven operational projects. Serving as a primary point of contact for field and office users, the Operations IT Specialist helps keep technology reliable, secure, and easy to use across the organization.

What You’ll Do:

End-User Support & Service Desk:

• Serve as primary support contact for field and office users regarding hardware, software, and mobile device issues.
• Troubleshoot and resolve IT tickets in a timely and professional manner.
• Provide occasional before/after-hours support based on business needs.
• Escalate complex issues to IT leadership or external vendors when necessary.

Device Deployment & Management:

• Configure, image, deploy, and maintain laptops, tablets, phones, and peripherals.
• Manage device lifecycle from provisioning through replacement/retirement.
• Maintain device standards related to performance, security, and user experience.
• Administer mobile device management (MDM) and endpoint management platforms (ex: Intune, Verizon, One-Key).

Inventory & Asset Management:

• Maintain accurate records of all company IT assets.
• Perform regular physical and virtual housekeeping of IT inventory.
• Ensure Verizon portal and other asset systems remain accurate and up to date.

Training & Onboarding:

• Provide IT orientation for new hires:
  • Time entry systems.
  • Bluebeam and standard applications.
• Ensure new employees receive properly configured devices on or before start date.

Application & Systems Support:

• Provide support and light administration for business systems such as:
  • ServiceTitan.
  • SafetyHQ.
  • Tenna.

Project Support & Implementation:

• Serve as IT project support for new software implementations.
• Partner with departments during system rollouts and transition ownership post-implementation.
• Identify opportunities to automate or streamline repetitive tasks.

Multi-Entity Support:

• Provide IT assistance for affiliated companies.
• Maintain cameras and assist operations leaders with technical needs.

Requirements:

• 2 years of IT support or operations support experience.
• Strong troubleshooting and customer service skills.
• Experience supporting Windows-based environments.
• Familiarity with ticketing systems and device management tools.
• Ability to work independently and prioritize competing demands.

Why You’ll Love Working Here:

• Competitive pay paid weekly.

• 13 days PTO & 9 Paid Holidays.

• 3.5% match to 401K.

• Health, dental and vision benefit eligible on day one.