IT Operations Support Specialist

• This is an Information Technology Operations based role that supports our Michigan Truck Plant where the Brand-New and Ranger are built.
• As a member of the Plant I.T. team you are up close and assist the plant in producing these very exciting and new vehicles for the NA consumer market.
• As part of the job responsibilities, you will interface and support the IT Infrastructure & Applications that the plant uses to produce these exhilarating vehicles.
• You will also lend your knowledge and experiences to support process improvement efforts toward flexible and lean manufacturing, error proofing and the manufacturing execution systems within the facility.
• The successful candidate will be working with a global team to provide support that includes technical troubleshooting, data analysis & problem resolution for the applications & infrastructure on the plant floor and lead various efforts to ensure all responsible manufacturing applications meet productivity goals.
• This position provides an excellent opportunity to apply IT Skills to manufacturing but to also acquire manufacturing experience that will enhance long-term career potential.
  
  

Skills Required

• Business Process Support
• Operations Support Systems
• Desktop Support
• Server Support
• Support/Services
• Application Support
• Technical Support
  
  

Skills Preferred

• Server Administration
• Manufacturing Processes
  
  

Experience Required

• Specialist Exp: 5 experience in relevant field
  
  

Experience Preferred

• Any plant floor automation experience is highly desired (Control systems, PLC's, etc.)
  
  

Education Required

• High School Diploma / GED
  
  

Education Preferred

• Bachelor's Degree
  
  

Responsibilities

Additional Information:

• Support a multi-shift operation in a manufacturing plant.
• Must be able to work flexible hours in support a multi-shift operation. Requires rotating schedule to support business processes. (Days, nights and or weekends).
• Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant.
• Interface with Business IT and business owners to prioritize improvement efforts.
• Support Plant Floor Systems / PDO teams in resolving incidents; Support escalations, provide hands and feet to support teams and other global teams (e. g. DBA, Server Operations, Ops Control, Network Operations) if necessary
• Focus on the integration / long term maintenance of applications.
• Assist team lead with managing assignments and workload.
• Develop, maintain, and share, accurate support documentation
  

Additional Info

At FastTek Global, Our Purpose is Our People and Our Planet . We come to work each day and are reminded we are helping people find their success stories . Also, Doing the right thing is our mantra . We act responsibly, give back to the communities we serve and have a little fun along the way.

We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years !

FastTek Global is financially strong, privately held company that is 100% consultant and client focused .

We've differentiated ourselves by being fast, flexible, creative and honest . Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.

Benefits

Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
  
  

Plus, we have a lucrative employee referral program and an employee recognition culture.

FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019 , 2020, 2021, 2022, and 2023!

To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork

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AI & Hiring Disclosure

We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.

All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.

If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out.

Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.

To learn more or exercise your rights, please contact us at info@fasttek.com.