What are the responsibilities and job description for the Reservationist position at RATP Dev USA?
This position will work to deliver day-to-day customer service objectives and passenger trip reservations. The duties include daily communication and interaction with ADA passengers and dispatch/schedulers. The position will perform backup duties for the dispatch/schedulers and customer service. The position must be organized, and activities must be conducted to ensure accurate and timely trip bookings that drive a safe, on-time, and cost-effective operating performance.
Profil De Candidat Recherché
Job Responsibilities
Profil De Candidat Recherché
Job Responsibilities
- Answer passenger calls regarding trip reservations, cancellations, and general questions about transportation services.
- Complete data entry tasks
- Provide feedback to passengers through follow-up calls as a course of duty or as required by schedule changes.
- Provide dispatch/scheduling when required.
- Communicating with passenger trip changes promptly to scheduling, dispatch, or vehicle operators.
- Maintain accurate records and appropriate filing systems.
- Communicate effectively with management staff regarding scheduling or passenger issues.
- Ability to handle multiple tasks accurately and effectively.
- Provide passengers, dispatch/schedulers, and management staff with excellent customer service.
- Professional telephone demeanor and office appearance
- Other related duties as assigned.
- Minimum two (2) years of reservations or clerical experience in a customer service environment
- High School diploma or above
- Familiarity with the Americans with Disabilities Act (ADA) of 1990 Laws and Procedures
- Familiarity with computer technology related to demand response transportation services.
- Considerable knowledge of modern office equipment, office procedures, and computer operations
- Skilled interpersonal relations and customer service
- Skilled in communication (verbal and written) and decision-making.
- She is skilled in operating a computer, telephone system, standard office equipment, and file management.