Customer Service / Call Center

RATP Dev USA - Your future. Our destination.

We are transit. We make distances feel shorter and bring people together. We are a community.

Do you see yourself finding solutions to make distances feel shorter? Are you seeking to make an impactful difference and where do you bring people together? If so, come join our team where you are part of a community, not just an employee.

At RATP Dev USA, we seek to foster a culture where people feel valued, where their voices are heard, and their needs are a priority. We value diversity and inclusion, as well as people who are collaborative and seek solutions that make an impactful difference within our teams, the company, our clients, and the communities we serve.

Our RATP Dev USA Safety Culture prioritizes the well-being of our employees, clients, passengers, and communities we serve. They are the heart of our business and ensuring all can return home to their families and friends safe and without injury is what we strive to do.

Through our diverse cultural experiences, we bring innovative transportation solutions. We possess a shared commitment and responsibility to our communities to provide our operational expertise and services in leading quality and safety best practices in everything we do with integrity, honesty, and sustainability.

Profil De Candidat Recherché

Customer Service $16.00/HR

• High school diploma
• 2 years’ call center experience
• Proven experience as call/care center representative
• Experience in customer service is essential/ Certifications a plus.
• Proficient in English; Good knowledge of additional languages or Bilingual a plus
• Working knowledge of MS Office/Excel/ Scheduling programs/Krono’s/ADP/PowerPoint/SharePoint/Talk Desk / Spare or other call center software.
• Knowledge and understanding of FTA, FDOT, ADA. Title IV, and other transportation guidelines
• Tech savvy with knowledge of telephone equipment and relevant computer programs
• Outstanding communication and negotiation abilities
• Results-oriented approach
• Excellent organizational skills
• Excellent Time Management Skills
• Ability to manage and work under stressful circumstances and pressure.
• Ability to meet and exceed timelines.
• Answer questions from clients and provide guidance and feedback.
• Read Google maps and other mapping software and articulate directions.
• Anticipate escalation and utilize de-escalation skills, while working with the public.
• Provides CSR coverage at the Transfer Plaza and supports the front desk operations.
• Ability to provide presentations and information to the public regarding Flex, Gold, and Fixe Route programs.
• Distribute schedules for Votran throughout Volusia County.
• Respond to customer service information requests, complaint, and complimentary submissions.
• Proficiency answering questions, eligibility requirements, Title IV, and transportation inquiries for Fixed Route, Paratransit, Flex, and sub contactors.
• Adherence to policies and established procedures.
• Perform all duties managed and maintained within the care center and retail desk.
• Daily Call monitoring and ability to receive coaching.
• Processing orders and payments received daily from customers, for transit services.
• Willingness to train, learn and support a multifunctioning work environment.
• Answer passenger calls regarding passenger trip reservations, cancellations and general questions pertaining to transportation services.
• Complete data entry tasks
• Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.
• Provide dispatch/scheduling when required.
• Communicate passenger trip changes in a timely manner to scheduling, dispatch, or vehicle operators.
• Maintain accurate records and appropriate filing systems.
• Communicate effectively with management staff regarding scheduling or passenger issues.
• Ability to handle multiple tasks accurately and effectively.
• Provide excellent customer service to passengers, dispatch/schedulers, and management staff.
• Professional telephone demeanor and office appearance
• Other related duties as assigned.
  
  

Customer Service $16.00/HR

Benefits

We offer competitive compensation and benefits (which vary based on role, location, and business), including medical/dental/vision, 401(k), and paid holiday/vacation.

We are an Equal Opportunity Employer & We Welcome Diversity to our Teams.

Compétences

customer service Teamwork phone