Dispatcher/Supervisor

Job Summary: The Dispatch/Supervisor is an entry level management position responsible for the day to 
day Dispatch operation including road supervision for Fixed Route Operation. Responsibilities include, 
but are not limited to: coaching and mentoring employees; carrying out counseling and disciplinary 
actions as warranted; planning, assigning, and directing work; addressing complaints and resolving 
problems.
Essential Functions / Process Responsibilities include the following; other duties may be assigned as 
necessary:
• Consciously create a workplace culture that is consistent with the overall organizations and that 
emphasizes the identified vision, guiding principles and values of the organization.
• Assist staff with any questions to ensure proper handling of customer issues or concerns.
• Maintain transparent communication. Appropriately communicate organization information 
through department meetings, one-on-one meetings, appropriate email, and regular 
interpersonal communication.
• Review daily operational reports to make sure service goals are met.
• Use effective verbal and written communication to distribute the most current information to 
the team members.
• Maintains quality service by enforcing quality and customer service standards; analyzing and 
resolving quality and customer service problems; identifying trends; recommending system 
improvements.
• Create an atmosphere of professionalism & mutual support among employees.
• Must be able to handle multiple situations at once.
• Receives incoming calls on telephone and radio communications systems.
• Dispatches and coordinates the use of vehicle and driver resources.
• Prepares trip reservation assignments.
• Assists in schedule writing and record keeping.
• Answers telephone and gives information to patrons concerning bus schedules and other trip 
information.
• Counts daily receipts and completes applicable records.
• Reviews road conditions, traffic flow, vehicle and driver availability, and other pertinent 
operational factors to determine daily trip scheduling capacity.
• Makes adjustments to schedules and routes as directed