Front Desk Receptionist

This position is responsible for serving as the firm’s first point of contact for clients, and guests to the office. This position is responsible for creating a memorable, positive and personalized client experience for guests and office personnel by greeting them in a manner that makes them feel welcome, anticipating needs and handling all inquiries in a manner consistent with the culture of the firm.

Job Duties:

• Maintain positive, pleasant and helpful demeanor at all times and remain calm under pressure.
• Lead the coordination of the office’s reception area activities:
• Maintain a neat and organized workstation and presentable lobby.
• Greet guests in a friendly manner, and engage in conversation upon arrival and departure, as appropriate.
• Obtain and understand relevant guest information – purpose of visit, who they are here to see, the guest’s business/employer, and the guest’s relations with the firm, as appropriate.
• Operate a multi-line phone console in order to relay incoming and outgoing calls.
• Answer phone and greet callers in a positive and professional manner, direct phone calls to the appropriate attorney, staff member or to the voice mail system.
• Monitor the firm’s conference room scheduling and schedules/cancel rooms as necessary.
• Maintain awareness of potential office security issues and communicate concerning issues to Executive Director.
• Ensure that courier services and deliveries are recorded (if necessary) and direct to the appropriate recipient where applicable.
• Maintain proficient knowledge of all fire, safety, security and emergency procedures.
• Execute billing using accounting software.
• Edit pre-bill narratives, adjust fees and costs according to billing professional instructions.
• Track time received, and identify any missing days to timekeepers at end of month.
• Run, review, and distribute pre-bills to all billing professionals.
• Perform edits and finalize invoices for delivery to clients via mail, e-mail and electronically through various billing sites.
• Maintain a neat and professional appearance.
• Provide support to the administrative and accounting staff, as needed, to include copying, scanning, printing, and mailing.
• Maintain dead file records for firm. Pull back files as requested.
• Perform other duties as assigned

Qualifications:

High School Diploma with 3-5 years of experience working in a professional office environment.

Strong typing skills and proficiency with Microsoft office and other office technology.

Must be a team player, willing to help other team members during peak times

Excellent interpersonal, communication and customer service skills.

Positive and professional demeanor, able to interact effectively with personnel at all levels, including attorneys, staff and clients.

Ability to maintain confidentiality.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave

Ability to Commute:

• Concord, NH 03301 (Required)

Ability to Relocate:

• Concord, NH 03301: Relocate before starting work (Required)

Work Location: In person