Field Quality Manager

Job description:
Position Summary
Oversee, coordinate, and execute Meet Truck jobs within assigned markets. Relationship building, project oversight, project scheduling. Responsible for all aspects of Meet Truck processes within assigned location.
Essential Functions
Preparation

• Understand and deliver job requirements of requisitions
• Complete a site visit prior to every job to ensure Site Readiness Inspection complete, documented and reported
• Assign job to Meet Truck Team and/or coordinate with local Terminal Manager to assign a Team
• Establish and communicate delivery date with GE, Meet Truck Team and local Terminal Manager
• Preparation of all delivery/installation documentation

Execution

• Visit job site for every delivery to ensure standards are met
• Confirm product delivery. Manage late or no-show product deliveries.
• Confirm Meet Truck Team arrival and adequately staffed. Manage late or no-show Team arrivals.
• Communicate all activities with Site Supervisor.

Completion

• Confirm job completion and punch list review with Site Supervisor
• Punch list work order processed
• Order replacement product
• Site readiness for next building as necessary
• Coordinate resources with Local Terminal Manager for job trash handling and damage product handling

Billing/Settlement

• Submit billing to GE
• Submit driver settlement to contractors

Training

• Ensure all meet truck teams are educated and capable of completing job to customer’s expectation.
• Manage relationships associated with Meet Truck Deliveries
• Site Supervisors
• GE MAT Teams
• Local Operations Managers
• Meet Teams/Meet Team Contract Holders

Other Duties as Assigned
Supervisory Responsibilities

• Directly supervises the Meet Truck processes with oversight of carrier partners

Competencies, Skills, and Education Requirements

• Strong working knowledge of general policies, procedures, and practices related to contractor management and of specific regulations within the home delivery and transportation industry.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Well-developed negotiation, verbal and written communication, and interpersonal skills indicative of an ability to lead, motivate, and guide others. Ability to write routine reports and correspondence.
• Strong analytical and problem-solving skills to develop business solutions that benefit the company.
• Flexibility and resilience, including the ability to adapt to changing, uncertain, or ambiguous situations. Ability to work collaboratively in a team environment with a win-win orientation.
• Ability to prioritize and work under deadlines, pay attention to detail and be a hands-on, creative results-oriented internal resource to the business. Emphasis on being proactive and showing initiative and self-direction to accomplish daily tasks is required.
• Regular travel to job sites and other company locations may be required.
• Must be able to pass a background screen and a drug screen.
• Must have a valid driver's license
• Must be 18 years or older
• Proficiency with Windows based applications including Excel and Word is required.
• Bachelor’s degree or equivalent job-related experience and/or training in similar business or field with at least 2 years of demonstrated experience in the areas described above.

Travel Requirements

• Some travel may be required

Job Type: Full-time

Ability to Commute:
Richmond, VA 23227 (Required)

Work Location: In person