What are the responsibilities and job description for the Tour Guide position at Rappel Maui?
Rappel Maui offers unforgettable adventure experiences in a secluded rainforest valley located in Haiku, Hawaii. Guests of all experience levels, ages 10 and up, can rappel down waterfalls, navigate jungle rock walls, and explore hidden trails under the guidance of expert, trained guides. The excursions combine adventure with safety, ensuring participants enjoy a thrilling and secure journey. Rappel Maui is dedicated to providing personalized, memorable experiences with the spirit of aloha.
This is a full-time, on-site position located in Makawao, HI. As a Tour Guide, you will lead and assist guests in adventure excursions, including providing instructions on rappelling techniques and safety practices. You will be responsible for ensuring the safety and enjoyment of all participants, sharing knowledge about the local history and environment, and delivering exceptional customer service. The role also includes helping with equipment preparation, addressing guest needs, and promoting additional tours or services.
- Experience in Guided Tours and knowledge of outdoor adventure or similar activities
- Strong Communication and Customer Service skills, with the ability to engage and connect with diverse individuals
- Familiarity with local History and culture relevant to the Haiku, Hawaii area
- Basic Sales skills to promote additional tours or services
- Strong problem-solving abilities and a proactive approach to guest safety
- Physical fitness and the ability to work in an outdoor environment
- CPR and first aid certification or willingness to obtain certification
- Previous experience in outdoor adventure guiding is a plus