What are the responsibilities and job description for the Tour Guide position at Ko'olau Distillery?
Job Description
Join Ko’olau Distillery, an 8 year old, veteran owned distillery in the heart of Kailua. We are a continuously growing operation, with a commitment to our products, our community and visitors. Be a part of our ‘ohana and help share our Spirits with the world.
Location: On-Site - Kailua, HI.
Schedule: Part-time; open availability including weekends and holidays is required.
POSITION SUMMARY
The Tour Guide provides exceptional guest service and frontline support for guests participating on the tours. This position plays a key role in ensuring guest safety, delivering an engaging and informative experience, and supporting daily site operations. As an ambassador of Hawaiʻi and Ko’olau Distillery, the Tour Guide helps foster a welcoming and memorable experience while upholding the company’s mission and values.
KEY RESPONSIBILITIES
Engage guests and provide outstanding customer service throughout their tour.
- Conduct safe and informative guided tours of the distillery, including basic history and knowledge of the operations.
- Set up, break down, clean, and maintain glassware, product and display areas as needed.
- Communicate clearly with guests and team members to support efficient operations.
- Promote a positive image of Ko’olau Distillery in all guest interactions.
MINIMUM QUALIFICATIONS
- Must be 21 years old.
- Excellent communication skills and a commitment to guest service.
- Ability to maintain a positive and professional attitude under varying conditions.
- Being bilingual in Japanese is helpful, not required.
- Reliable transportation to be able to get to the distillery.
PHYSICAL REQUIREMENTS
- Comfortable working indoors in a non temperature controlled warehouse.
- Closed toed shoed are required at all times,
- Exclusively walking, standing, and moving in the warehouse.
- Manual labor including tour setup, relocating wheeled bottling line, and space clean-up duties.
Ko’olau Distillery is a proud equal opportunity employer and maintains a safe drug-free workplace. We provide equal consideration to all applicants in compliance with local, state, and federal laws.
Job Type: Part-time
Pay: $20.00 - $30.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $20 - $30