Strategic Account Manager, Public Safety

In the time it takes you to read this job description, RapidSOS will have handled ~1,380 emergencies.

At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives. We're in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of trust and safety, pioneering, urgency, and purpose over pride, all of which support a company culture where people can innovate, collaborate, grow, and, above all, make an impact. If that sounds like an exciting opportunity, we want to hear from you!

RapidSOS is an intelligent safety platform that harnesses artificial and human intelligence to fuse life-saving data from 600M connected devices, apps, and sensors from 210 global technology companies, then delivers it to over 22,000 public safety agencies in 11 countries. Powered by RapidSOS HARMONY, the industry's first purpose-built AI for public safety, RapidSOS empowers first responders with real-time intelligence and the situational awareness needed to help protect property and save lives. Learn more at www.RapidSOS.com.

What this role is about:

We're hiring an elite, Strategic Account Manager to own America's largest and most complex major metropolitan markets. This is not a typical public safety sales role. You will be selling the RapidSOS UNITE platform, an enterprise-grade, AI-powered ecosystem that unifies call handling, real-time device data, translation, and analytics into one operational environment. These are multi-million-person cities with complicated politics, legacy systems, budget scrutiny, and an expectation of flawless execution. You will quarterback multi-threaded deals, influence policy-level decision makers, orchestrate internal and external stakeholders, and drive modernization strategies for some of the most important public safety agencies in the world. This is a hunter role, expanding our presence, displacing outdated systems, and driving metro-wide adoption of the RapidSOS platform.

What you'll do:

• Own and Close Enterprise Platform Deals: Lead the full-cycle engagement and sale of the RapidSOS UNITE platform into major city agencies (Named Accounts)—managing multi-year, multi-department, high-visibility engagements.
• Sell Transformational Solutions: Sell AI-powered solutions at the intersection of call management, data intelligence, cloud architecture, and enterprise ecosystem integrations.
• Engage All Levels of City Leadership: Build relationships with the champions at these Named accounts such as the 911 directors, CTOs, CIOs, chiefs, sheriffs, deputy mayors, emergency managers, CISOs, procurement leadership, and other stakeholders.
• Influence Strategic Modernization: Influence policy-level decisions related to digital transformation and AI adoption across large public safety operations.
• Navigate Procurement Complexity: Manage long-cycle enterprise procurement, RFPs, budget cycles, grant funding (NG911, UASI, FEMA, ARPA), and multi-vendor technology stacks. Unblock technical, legal, policy, and interoperability challenges.
• Orchestrate Stakeholder Groups: Lead cross-functional pursuit teams including product, solution engineers, AI specialists, implementation, legal, and B2B partner leads. Influence CAD vendors, integrators, statewide 911 boards, and enterprise partners that shape major metro buying decisions
  
  

What we're looking for in our ideal candidate:

• 10 years experience in enterprise or public sector SaaS sales, with at least 10 years selling complex platforms or large-scale transformation deals in the public sector.
• Complexity Mastery: You thrive in complexity and possess the ability to influence major decisions in high-stakes and dynamic political environments.
• Proven Closing History: A proven history of personally closing $1M opportunities by multi-threading across stakeholders, aligning political interests, and driving consensus to signature.
• Deep Municipal Understanding: Demonstrated understanding of city procurement, budget cycles, bond funding, grants, and council approvals. Experience navigating legal, IT security, data-sharing policy, and homeland security regulations.
• Technical and Business Fluency: You can articulate the value of AI, LLMs, cloud-native architecture, API ecosystems, and real-time data pipelines.
• Bonus Skills: Familiarity with 911 operations, CAD, NG911, enterprise security, or complex safety systems.
• Preferred: Existing relationships in major US metro cities and a background in public safety, defense, emergency management, or critical infrastructure.
  
  

What we offer:

• The chance to work with a passionate team on solving one of the largest challenges globally
• Competitive salary and benefits and equity participation
• A dynamic, flexible and fun start-up work environment with a highly talented team
  
  

If you're curious to learn more about RapidSOS, you can check out https://rapidsos.com/blog/

Starting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands. The salary range for this role is $$140,000 - $150,000. This role will also be eligible to receive equity options, bonus, and commission.

RapidSOS is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Interested in the role but you don't meet 100% of the requirements? We'd love to hear from you! We encourage you to apply; we'd be excited to see if your unique skill set and experience could be a match.