What are the responsibilities and job description for the Senior Strategic Account Manager position at CSC Serviceworks?
The CSC ServiceWorks Story
CSC ServiceWorks is the leading provider of commercial laundry and air-vending solutions across the United States and Canada. With nearly a century of experience and over one million machines in operation, we serve more than 40 million consumers annually through our pay technology platforms, technology-enabled services, and trusted client partnerships.
Our team of 2,300 professionals supports a wide range of industries, from multi-housing and universities to convenience stores and hospitality, delivering reliable equipment, innovative technology, and responsive service.
At CSC, we’re in the business of making things work, connecting people with technology while empowering communities, clients, and team members to thrive. Our values of trust, respect, and integrity guide everything we do, and our focus on community impact keeps us grounded in purpose-driven innovation.
Overview
Primary responsibility for partnering with regional clients to provide account management and grow business within defined account base.
Key Responsibilities
- Manage and grow an assigned book of business through effective account management, relationship building, and strategic planning.
- Sell and negotiate s products and services to maximize customer value and revenue opportunities.
- Develop and execute account-specific sales strategies that align with regional and company growth objectives.
- Monitor, evaluate, and pursue account expansion and upselling opportunities within existing customer relationships.
- Build and maintain strong customer relationships through targeted sales and marketing plans and proactive account management.
- Collaborate with leadership and operational partners to address complex customer concerns and deliver effective solutions.
- Schedule and conduct regular customer visits to strengthen partnerships, assess satisfaction, and support renewal and retention strategies.
- Match services and solutions to customer needs by leveraging a deep understanding of customer operations, industry trends, competitive offerings, and pricing strategies.
- Influence and collaborate with local operations teams to ensure successful execution of customer commitments and service delivery.
- Maintain accurate customer, pipeline, and activity data within CRM systems, including contact information, appointments, follow-ups, and account notes.
- Demonstrate exceptional communication, presentation, and problem-solving skills while serving as a trusted advisor to customers.
Benefits & Perks
- Work Life Balance!
- 75% Employer Contribution to Medical, Dental, and Vision insurance
- Health Savings Account with Employer Contribution
- Year-round Work & Paid Training
- Company Paid Life, Short-term, and Long-term Disability Insurance
- 401k with generous Company Match
- Paid Time Off (PTO) & Holiday Pay
- Flexible Spending & Health Savings Account
- Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!
- Education Reimbursement Program
- Paid employee Referral program
- Compensation is comprised of a base salary plus earned commissions
CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.
What we’re looking for
• Ability to read, analyze, interpret, and understand general business periodicals, professional journals,
technical procedures, financial reports, legal documents, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Proven ability to effectively present information to management and groups of employees
• Ability to work with a variety of mathematical concepts
• High-level ability to define problems, collect data, establish facts, and draw valid conclusions
• High-level ability to interpret a variety of instructions
• Strong Microsoft Office skills
CSC Serviceworks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or other protected status.
The company will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.
Minimum Salary
USD $95,000.00/Yr.
Maximum Salary
USD $100,000.00/Hr.
Salary : $95,000