What are the responsibilities and job description for the Customer Service Advisor position at Rapidcare?
About Us
Rapidcare is an independent business that have been providing free prescription deliveries for over 40 years.
We work alongside the NHS for Stoma Care, Diabetes, Bladder & Bowel Management.
About the role
We are seeking a dedicated and enthusiastic Customer Service Advisor to join our dynamic team. In this role, you will be the first point of contact for our customers, healthcare professionals and suppliers providing exceptional service and support. The ideal candidate will possess strong communication skills. You will be making sure that orders are fulfilled correctly and any queries are dealt with in a professional and courteous manner.
If you are passionate about helping customers and thrive in a fast-paced environment, we would love to hear from you.
Key Responsibilities (including but not limited to):
- Processing orders on the phone for Nurses and Patients
- Managing queries relating to orders, products or other services
- Investigating any delays or delivery issues
- Working with the warehouse ensure all orders are processed on time.
About the candidate
The ideal candidate will have a strong understanding of working within a customer services environment, ideally via the phone. They will also need to have an interest in working within the Medical/NHS industry.
Requirements:
- Effective Telephone and communication skills
- Has an empathetic ear and can communicate with people on all levels
- Excellent verbal and written communications
- Confidence with new technologies
- A problem solver
- Self-motivated and enjoys working within a team
- Can manage and priorities a wide variety of urgent tasks
Job Type: Full-time, Permanent, On-site
Salary: £25,012.69 per year
Benefits:
- Casual dress code
- Company events
- On-site parking
- Sick Pay after Probation
- Supportive and Vibrant office environment
Schedule:
- 8 hour shift with a 30 minute lunch break
- Monday to Friday
- No weekends
Join our team and be part of an exciting journey at Rapidcare!
Job Type: Full-time
Pay: £25,012.69 per year
Benefits:
- Company pension
- On-site parking
Application question(s):
- Do you have experience working in a customer service role?
Work Location: In person
Salary : $25,013