Service Writer / Parts Counter

Service Writer / Parts Counter Assistant

Location: Ham Lake, MN

Rapid Marine, a family-owned, multi-brand marine dealership, is seeking an energetic and customer-focused Service Writer / Parts Counter Assistant to join our team. We are a factory-authorized dealer and service center for Lund, Ranger, and Crestliner fishing boats; Berkshire and Harris Pontoons; and Mercury and MerCruiser engines.

If you are outgoing, detail-oriented, and passionate about boating, this is an excellent opportunity to grow with a company that values professionalism, teamwork, and customer satisfaction.

Position Overview

The Service Writer / Parts Counter Assistant is the frontline connection between our customers, technicians, and parts department. This role involves assisting with service write-ups, providing accurate work orders and estimates, supporting the parts counter, and ensuring a smooth, positive experience for every customer.

Key Responsibilities

Customer Service & Communication

· Greet customers, answer phones, and return calls promptly.

· Consult with boat owners to understand service and repair needs.

· Provide accurate cost estimates, explain repair processes, and obtain service approvals.

· Keep customers updated on repair status and timelines.

· Ensure a high level of professionalism and customer satisfaction.

Service Department Support

· Write up detailed service work orders for technicians.

· Schedule service appointments and coordinate workflow in the shop.

· Assist with warranty claims and proper documentation.

· Create work orders for new and used sold units to ensure proper prep, rigging, and delivery.

· Process service invoices and handle cashier transactions.

· Maintain organized records of service orders and customer history.

· Willingness to work extended hours during peak seasonal periods.

Parts Counter Assistance

· Research and source the correct parts, accessories, and supplies for boats and engines.

· Assist customers at the parts counter with orders and purchases.

· Support technicians by pulling and ordering required parts.

· Help manage parts inventory and stock levels.

Requirements

· Ability to work Tuesday through Saturday.

· Strong communication and organizational skills.

· Working knowledge of how a parts and service department operates.

· Previous experience in a marine, powersports, auto, or implement dealership preferred.

· Comfort with service management systems and office software.

· Basic knowledge of marine systems, engines, and repair terminology a plus.

Compensation & Benefits

· Competitive wages based on experience (typically starting at $18–$25/hour, with potential for more depending on experience).

· Health and Dental Insurance.

· 401K Retirement Plan.

· Paid Holidays and Vacation.

· Ongoing training opportunities.

· Immediate start available for qualified candidates.

Why Join Rapid Marine?

We are a growing company looking for long-term team members who share our passion for boating and commitment to customer care. At Rapid Marine, technical skills are important—but professionalism, discipline, and dedication to customer satisfaction set us apart. If you want to be part of a team with a reputation for timely, high-quality service, we want to see your resume.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Have you submitted a resume and/or is your work history up to date with this application?
• Do you have previous experience working at a marine, powersports, auto, or implement dealership?

Ability to Commute:

• Somerset, WI 54025 (Required)

Work Location: In person

Salary : $18 - $25