Clubhouse Floor Lead, Bentonville

Rapha launched in 2004 to redefine cycling apparel. Today progressive design and storytelling has built a global movement.

We love cycling in all its forms, from the city streets to the highest peaks. And we know its power to transform lives. Led by innovation, we embody this love through a dedication to the world's greatest sport, by setting a new standard in design and pushing the cutting edge of performance and human craft.

Our clubhouses have been created as meeting places for riders around the world. Located in vibrant cycling cities, you'll find these spaces stocked with the latest Rapha products, limited edition Clubhouse items, and a café serving the finest coffee and food. The Clubhouses screen live racing, host exclusive exhibitions and events, and are at the heart of our communities. The perfect home for the vibrant culture of cycling and for inspiring a life by bike. Our Clubhouses offer the ultimate Rapha in-store experience.

Clubhouse Floor Lead

The Floor Lead is dedicated to delivering the legendary Rapha customer experience across all areas within the Clubhouse, whilst leading others to do the same and supporting in the managers absence. The first person any visitor to the club will meet, the Clubhouse Floor Lead must be welcoming and engaging, a refined Rapha ambassador. A people person, the Clubhouse Floor Lead is able to uncover and cater to all the customer’s needs through conversation, and by using their Rapha product knowledge twinned with retail experience, they will provide the perfect Rapha solution.

THE ROLE

Key Responsibilities:

• Deliver the legendary Rapha experience by inspiring and leading the team to engage, develop and maintain relationships with all Clubhouse visitors

• Seamlessly move between all areas of the Clubhouse whilst delivering consistent world-class service, setting high standards for the rest of the team to follow

• Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions

• Provide expert Rapha product knowledge

• Understand the full café offering and recommend menu items to customers

• Create a friendly and welcoming environment, where the sport and culture of cycling can flourish

• Always communicate positively about the brand, be a Rapha Ambassador and bring to life Rapha’s core values – Passion, Determination, Creativity & Communication

• Maintain the highest Visual Merchandising and House-keeping standards, ensuring that others do the same

• Assist in the planning and delivery of Clubhouse Rides and Events

• Support the team and work together to create an inspiring and positive working environment

• Lead by example and inspire the team to effectively uncover the customer’s needs and present appropriate solutions

• Assist with the Clubhouse’s staff schedules when the Clubhouse Manager is away

• Use best judgement to make decisions as necessary in absence of Clubhouse leadership team

THE CANDIDATE

To apply you must be 18 years of age or older

The ideal Clubhouse Floor Lead will have the following skills and qualities:

• Experience in a luxury retail environment

• Ability to demonstrate excellent leadership skills and flexibility to adapt

• Empathy to deal with challenging customer relations and a high level of independence

• Passionate about delivering legendary customer experiences

• A proven track record of delivering results and the drive to exceed expectations

• Ability to use visual merchandise standards as a tool to drive sales as well as to oversee sales-orientated stock allocations

• Personable and friendly – a good communicator that is approachable and engaging

• Ability to prioritise and demonstrate initiative

• Knowledge of the Rapha brand

• Ability to work a mixture of morning, evenings, weekends and some holidays

• Interested in cycling of any form or active sports is desirable

• An interest in coffee/barista training would also be an advantage

Working at Rapha

We are continuously looking into ways to invest in our employees and build a better working culture and environment. Here are just some of the internal benefits we offer:

• We offer all our employees a 50% apparel discount and a discount for family and friends
• An annual clothing allowance
• Free membership to the Rapha Cycling Club
• United Healthcare Package (80% Rapha, 20% Individual) based on a minimum requirement of 30 hours per week
• Enhanced Parental Leave
• 401K Programme
• Up to 2 additional days paid time off to participate in a sportive or similar related cycling event

Our pay range for this role is $17.00-$20.00 with a bonus potential of 5% of your annual base compensation.

Final wage offers take into consideration, location and level of experience.