Information Technology Operations Engineer

Position Summary:

Our partner is a growing Managed IT Services organization that helps small and mid-sized businesses, nonprofits, and government contractors keep their technology environments secure, reliable, and running smoothly. As the company continues to grow and promote engineers internally, they're looking for another technical professional to join a team where career progression is part of the culture.

This opportunity is ideal for someone who enjoys solving technical problems while continuously improving how IT support is delivered. The team values engineers who naturally ask whether an issue can be documented better, automated, or prevented altogether. You'll support a variety of Microsoft-based client environments, work directly with end users, and contribute to creating repeatable processes that help the entire organization operate more efficiently.

The environment is fast-paced and customer-focused. One day may involve troubleshooting Microsoft 365 or Active Directory issues, while the next could include deploying new workstations, resolving networking problems, improving documentation, or creating a simple PowerShell automation. It's an excellent opportunity for an early-career engineer looking to continue growing within a company that invests in its people.

Experience and Education:

• BS in Computer Science, Information Technology, or equivalent experience/field
• Previous experience working in a Managed Service Provider (MSP) or IT consulting environment supporting multiple client organizations.
• Hands-on background supporting Microsoft 365, Windows, and Active Directory environments.
• Experience troubleshooting desktop, server, endpoint, and user support issues within structured IT support environments.
• Familiarity working with ticketing systems, service-level agreements, and customer-facing technical support.
• Exposure to endpoint management technologies such as Microsoft Intune, Autopilot, imaging, or workstation deployment.

Skills and Strengths:

• Managed Service Provider (MSP)
• Microsoft 365
• Microsoft Technical Support
• Troubleshooting
• Active Directory
• Windows
• Windows Server
• Microsoft Entra ID
• Microsoft Exchange Online
• Ticketing Systems
• Customer Service
• Documentation
• Process Improvement
• PowerShell
• Microsoft Intune
• Endpoint Management
• Remote Monitoring and Management (RMM)
• Networking
• VPN
• Windows Autopilot

Primary Job Responsibilities:

• Troubleshoot and resolve technical issues across multiple Microsoft-based client environments.
• Support Microsoft 365 services, including user administration and cloud applications.
• Resolve Active Directory and Microsoft Entra ID account, permission, and authentication issues.
• Configure, deploy, and support Windows desktops, laptops, and endpoint devices.
• Perform employee onboarding, offboarding, and workstation provisioning.
• Diagnose and resolve networking, VPN, and connectivity issues.
• Manage support requests through a structured ticketing system while meeting service expectations.
• Communicate directly with end users to resolve technical issues and provide outstanding customer support.
• Document troubleshooting steps, resolutions, and knowledge base articles.
• Maintain and improve standard operating procedures and technical documentation.
• Identify repetitive operational tasks and recommend opportunities for automation.
• Create simple PowerShell or RMM automations that improve operational efficiency.
• Escalate complex technical issues to senior engineering staff when appropriate.
• Participate in scheduled maintenance activities and an on-call support rotation.
• Occasionally travel to nearby client locations when hands-on support is required.