What are the responsibilities and job description for the Installation Manager position at Ranger Heating & Cooling?
Installation Manager
Ranger Heating and Cooling | Full-Time | Puyallup, WA
About Ranger Heating and Cooling
Ranger Heating and Cooling is a fast-growing home services company committed to delivering exceptional customer experiences, industry-leading workmanship, and building a team of high-performing professionals. As we scale toward a $20M organization, we're looking for leaders who are passionate about developing people, improving systems, and maintaining the reputation our customers trust.
Position Summary
We're seeking an experienced Installation Manager to lead and oversee our HVAC installation department. This role is responsible for managing installation production, ensuring quality workmanship, developing team members, and driving operational excellence.
The Installation Manager owns the customer experience from the moment a system is sold through completion. This individual will lead installation crews, maintain high standards of quality and safety, and ensure projects are completed on time, within budget, and in accordance with Ranin's standards.
This is a leadership position that combines field expertise with team development, operational planning, and department performance management.
What You'll Do
Operations and Production Management
- Lead and manage daily HVAC installation operations
- Coordinate schedules, crews, materials, and job assignments
- Ensure jobs are completed on schedule and to company standards
- Proactively solve scheduling, staffing, and operational challenges
- Oversee job readiness and material availability
Quality Assurance
- Ensure every installation meets Ranger's workmanship standards
- Conduct final walkthroughs on high-risk jobs and quality inspections
- Reduce callbacks, warranty claims, and rework
- Protect and uphold our lifetime workmanship warranty
- Address customer concerns professionally and promptly
Team Leadership and Development
- Lead, coach, and develop the installation team members
- Provide onboarding and training for new installers
- Conduct regular performance conversations and team meetings
- Identify and develop future leaders within the department
- Foster accountability, professionalism, and a strong team culture
Cross-Functional Collaboration
- Partner with sales and operations teams
- Review sold projects for operational feasibility
- Communicate proactively to maintain an exceptional customer experience
- Help improve processes and drive continuous improvement
Qualifications Required
- 5 years of residential HVAC installation experience
- 3 years of leadership, foreman, or management experience
- Strong understanding of HVAC systems, installation practices, and field operations
- Proven ability to lead and develop teams
- Excellent communication and organizational skills
- Ability to problem-solve and make decisions in a fast-paced environment
- Valid driver's license and clean driving record
Qualifications Preferred
- Experience managing multiple installation crews
- Experience with scheduling and field service management software
- Strong understanding of labor efficiency and gross profit management
- Experience leading a growing department or organization
Key Performance Indicators
Success in this role will be measured by:
- On-time job completion
- Install quality and callback reduction
- Customer satisfaction scores
- Install gross margin performance
- Team retention and development
- Crew productivity and efficiency
Why Join Ranger?
At Ranger, we invest heavily in our people and believe great leaders build great teams.
We offer:
- Competitive salary (Base Pay $90,000 with bonus, OTE between $115k and $120k)
- Performance bonus opportunities
- Health, dental, and vision insurance with low employee costs
- 401(k) with 4% company match
- 8 paid holidays plus a floating birthday holiday
- Paid sick leave
- Career growth and leadership development opportunities
- Ongoing training and professional development
- A collaborative, team-first culture
Our Mission
Every installation is a promise to a homeowner. We don't just install HVAC systems-we build trust, protect our reputation, and create customers for life.
If you're ready to lead a high-performing team and help build the future of Ranger Heating and Cooling, we'd love to meet you.
Salary : $90,000