Health Unit Coordinator

Job Title: Health Unit Coordinator

Job Classification: Non-Exempt

Supervisor: Nurse Manager

Location: Includes Virginia, Hibbing, and Ely – with primary service site in Hibbing

Status: Full Time

Pay band/Wage: $19.73 - $29.22 (Pay Band 2) BOE

Benefits: Including but not limited to: Medical, Dental, Life, 401k, PTO

About our Workplace:

Range Mental Health Center is proud to be a Certified Community Behavioral Health Clinic (CCBHC). The goals of the Certified Community Behavioral Health Clinics program in MN are to 1) increase access to community-based mental health and substance use disorder services (particularly to under-served communities), 2) advance integration of behavioral health with physical health care, and 3) improve utilization of evidence-based practices on a more consistent basis.

As part of our commitment to supporting employees in their professional development, we offer 100% employer provided clinical supervision at no cost to staff in therapy positions or any role requiring clinical licensure. This includes weekly supervision in accordance with all licensing board requirements. Our structure also includes weekly multidisciplinary team meetings and monthly staff meetings. This reflects our broader philosophy of integrated treatment coordination and robust clinical support. Join a team where collaboration, professional development, and integrated care are built into the way we work, every single week.

Position Summary:

As a health unit coordinator (HUC), your primary responsibilities are to perform a variety of administrative and patient-facing tasks that support our medical professionals. This will include welcoming patients, gathering appropriate information and forms, documenting data in electronic medical records, and offering support to clinical and non-clinical staff members as needed.

General Duties/Responsibilities:

• Health Unit Coordinators will work closely with the nursing staff to assess and monitor the needs and logistics to ensure the patients needs and care are conducted according to the facilities procedures by:
• Communicates with patients, families, medical staff, and caregivers to guarantee smooth operations.
• Triage phone calls and messages to appropriate staff.
• Patient-facing tasks may include obtaining vital signs and reporting these in the chart, obtaining primary care screening data, rooming patients for psychiatry visits.
• Administrative tasks may include processing refill requests from pharmacies, prior authorizations from insurance companies, assisting in letters and forms as needed for patients, etc.
• Collaborate with coworkers to assure each shift has adequate coverage.
• Collect, update and file patient medical records within the EHR.
• Coordinate with other departments, outside agencies, and referral sources.
• Triage incoming or outgoing correspondence requests.
• Schedule, modify and cancel patient appointments.
• Assist with administrative aspects and relay patients concerns or questions to appropriate medical professional.
• Maintain ordering of office supplies related to needs of the departments.
• Adherence to organization code of conduct, maintaining appropriate communication and boundaries with other staff, patients, and outside agencies.
• Other duties as assigned are consistent within the scope of practice, meeting the needs of the organization and patients.

Program-specific duties/responsibilities.

• Regularly attend program, treatment, and staff meetings, providing recommendations for improvement in patient care, program services, organizational needs.
• Collaborate with all inter-organizational departments to facilitate prompt and safe delivery of services to patients.
• Communicate with other agencies including hospitals, clinics, pharmacies, social services, probation/ law enforcement, etc as appropriate and within privacy guidelines to facilitate prompt and safe referrals and delivery of care.
• Flexibility to float to other programs/ services within the organization based on staffing needs and acuity of patients.

Required Skills/Abilities:

• Willingness to provide exceptional customer service to our patients.
• Excellent verbal and written communication skills.
• Extremely proficient with Microsoft Office Suite and related program software.
• Ability to work well with others in a fast paced, dynamic environment.
• Strong prioritization and time management skills. Willingness to engage in problem solving.
• Collaborates well with others under challenging circumstances, maintains composure in response to difficult situations, respectful in all interactions.
• Understanding of basic medical terminology
• Regular and reliable attendance is a requirement to this position

Education and Experience:

• High School diploma or equivalent.
• 2-5 years previous experience in an administrative role (medical or behavioral industry) preferred.
• CPR Certificate required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Adequate level of vision to use computer terminal.
• Sufficient hearing to accurately record information received verbally.
• Must be 18 years of age.
• Must be able to maintain a Minnesota driver's license and auto insurance

EOE/AA