Patient Billing/Account Representative

Salary: $17.99 - 18.00 per hour none
Reference: AB_4864263

We’re seeking a detail-oriented and customer-focused Patient Billing/Accounts Representative to join our client’s team in Jacksonville. In this role, you’ll play a key part in ensuring smooth, accurate billing processes and providing exceptional service to patients. From managing insurance claims and processing payments to resolving billing issues and maintaining meticulous account records, every day offers the opportunity to make a meaningful impact. This position is ideal for someone who thrives in a fast-paced healthcare environment, enjoys problem-solving, and is committed to maintaining confidentiality and compliance with HIPAA standards. If you’re looking to grow your career in healthcare billing while providing top-notch service to patients, this is the perfect opportunity to join a respected organization dedicated to quality and care.

Required Qualifications:

• High school diploma or equivalent required.
• Proficiency with MS Excel/Google Sheet
• 1-2 years of experience in a healthcare billing or accounts role preferred
• Knowledge of medical billing procedures and healthcare insurance processes is preferred, but not mandatory.

Skills:

• Excellent communication and customer service skills.
• Ability to manage multiple tasks and meet deadlines.
• Proficiency in billing software and office applications (e.g., Excel, Word).

salary: $17.99 - $18 per hour
shift: First
work hours: 9 AM - 5 PM
education: High School

Responsibilities

Medical Billing and Payments:

• Handle patient payments and accurately post them to corresponding accounts.
• Examine patient accounts for correctness and resolve inconsistencies.
• Confirm insurance coverage and address any discrepancies that arise.
• Create and distribute patient invoices along with detailed statements.
• Utilize Excel efficiently - must be comfortable in Excel and Google Sheets

Insurance and Claims:

• Monitor and follow up on insurance claims, including denied or rejected claims and appeals.
• Collaborate with insurance providers and patients to ensure prompt claim resolution.
• Supply necessary documentation and support to guarantee claims are processed properly.

Customer Service:

• Respond to patient questions regarding billing, insurance, and account status through phone, email, or in-person interactions.
• Guide patients in establishing payment plans and clarify billing policies.
• Manage and resolve complaints or escalated billing concerns in a professional manner.

Account Reconciliation:

• Regularly review patient accounts to maintain accuracy.
• Investigate and reconcile payment differences and follow up on outstanding balances.
• Ensure all accounts are managed according to facility procedures and regulatory standards.

Reporting and Documentation:

• Generate and submit reports on accounts receivable and billing activity.
• Maintain comprehensive and accurate records of patient accounts and billing transactions.
• Uphold compliance with HIPAA and other applicable healthcare regulations.

Skills

• Medical Billing
• Verbal Communication
• Account Management
• Responsiveness
• Healthcare Network
• Healthcare System Navigation
• Health Insurance Policies (1 year of experience is required)
• Claims Processing (1 year of experience is required)
• HIPAA
• Follow-up
• Active Listening
• Telephone Etiquette
• Empathy
• Patient Support (2 years of experience is required)
• Medical Insurance
• Claims
• Excel (2 years of experience is required)
• AR Billing

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.