Customer Service Representative

Salary: $21 - 22 per hour none
Reference: AB_4856419

Customer Service Representative (Temporary Consultant)

Location: New Paltz, NY (Onsite) Schedule: Monday - Friday, 8:00 AM - 5:00 PM ourly Wage: $21.00 - $22.00 per hour Consultant Duration: Expected to last at least 4 months

Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role serves as the crucial first point of contact for both prospective and existing customers, specializing in handling inbound inquiries, qualifying customer needs, and scheduling consultations.

This is an excellent opportunity to demonstrate your skills, with the potential to transition into a permanent position based on business needs and performance following the initial temporary consulting period. As a Temporary Consultant through Randstad, you will have the opportunity to enroll in benefits.

Qualifications

• A minimum of 2 years of experience in a customer service, call center, or appointment scheduling role.

• Excellent phone presence with the ability to build rapport quickly and maintain a calm, professional tone under pressure.

• Proven experience handling a high volume of inbound calls and managing multiple priorities effectively.

• Familiarity with CRM or scheduling software.

• Excellent verbal and written communication skills with attention to detail.

• Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook).

  
  

salary: $21 - $22 per hour
shift: First
work hours: 8 AM - 5 PM
education: No Degree Required

Responsibilities

Key Responsibilities

• Inquiry Management: Answer inbound customer calls, emails, and online inquiries in a professional, courteous, and timely manner.

• Customer Needs Assessment: Listen attentively to customer needs to understand the nature of their inquiry and provide accurate information about company offerings.

• Consultation Scheduling: Use an empathetic and solution-oriented approach to turn inquiries into scheduled, in-home consultations. Manage reschedules or cancellations promptly.

• Data Accuracy & CRM Management: Capture, record, and enter all necessary customer and appointment data accurately into the CRM system.

• Lead Tracking: Ensure all inbound leads are properly documented, tracked, and assigned within the CRM. Update customer records following each interaction.

• Follow-up Support: Support outbound follow-up efforts for missed calls, voicemail messages, or unconfirmed leads as needed.

• Customer Experience: Provide a consistent, positive experience for every customer by maintaining professionalism and empathy throughout the call process.

  
  

Skills

• Customer Service
• Basic Computer Skills
• Customer Relations
• Telephone Etiquette

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.