Call Center Representative - Hybrid

Randstad in partnership with The Hanover Insurance Group are actively hiring multiple Service Agents to join their Commercial Lines Ops team on a temp-hire in the Worcester or Howell office. The Hanover Insurance Group is an industry leading Property & Casualty Insurance Co. with over 160 years of rich history and tradition. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance) The Hanover Insurance offers a collaborative environment that fosters development and growth.

What's in it For You? Career Development: 6 months temp to hire employment offers comprehensive job training and continued mentorship ongoing. Hourly Pay Rate: $22/hr for non licensed candidate and $24/hr for licensed candidate (P&C resident) Schedule: Monday-Friday 8:00am – 4:30pm (during training for 6-7 weeks); Monday-Friday 10:30am-7:00pm; 11am-7:30pm; 11:30am-8pm; 12pm-8:30pm & 12:30pm-9pm, totaling 38.75 hours/week. Shift bid capabilities after 6 months. Internet: For hybrid schedules, the worker is required to maintain a minimum of 10 mbps upload and 50 mbps download hardwired ethernet internet connection speeds from a desktop or laptop.

Position Overview/Summary: As a Service Agent in the Commercial Lines Ops team, you will be responsible for managing customer contact and for providing timely, quality service to Agents, commercial policy holders, and vendors by phone in a multi-state territory. This includes making policy changes, explaining coverage, updating company records and may include underwriting small business policies.

Responsibilities:

• Answers telephone, email and fax inquiries from Commercial lines policy owners and Agents. Interprets and explains policy coverage; counsels, educates and provides accurate insurance advice through researching and resolving problems.
• Handles incoming calls from customers and Agents regarding moderate to complex billing questions (i.e. misapplied funds, billing breakdowns, etc.), coverage questions, policy change requests and Certificates of Insurance. Enters information into multiple rating and policy issuance systems.
• Initiates calls to customers for the purpose of retaining their business, offering optional limits and deductibles and gathering information to properly assess the insurance exposures and risks. May include assignment of specific policies or accounts.
• Underwrites risk (selection and rejection within authority level) of policy changes and each time there is communication with the customer. Under moderate supervision and working within specific limits of authority, obtains information about the customers operations throughout the policy term.
• Be able to make outbound calls to current customers to review current coverages, upsell additional coverages and limits and obtain leads for cross-sell opportunities.

Skills:

• Call Center
• Typing Skills
• Data Entry
• Insurance
• Telephone Etiquette

Qualifications:

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.