What are the responsibilities and job description for the Call Center Customer Service Representative position at Randstad?
Our client is a leading healthcare organization with upcoming classes for Customer Service Reps in San Diego, CA. These are onsite, temporary positions (6-month contracts), but could extend based on performance and solid attendance records.Schedule: Monday-Friday 8am-5pm (40 hours per week)Pay Rate: $23-24/hr based on experienceDuration: 6-months with potential to extendLocation: San Diego, CA 92108100% onsiteResponsibilities:Handle Inquiries: Answer and document a high volume of incoming contacts, including complex calls related to specialized products or services.Provide Professional Support: Respond professionally to all inquiries from internal and external customers.Investigate and Resolve Issues: Initiate contact with health plan personnel and other relevant departments to gather information, and then evaluate the data to determine the best course of action to resolve the issue.Document Everything: Accurately document all communications and actions according to established procedures.Follow Procedures: Meet customer needs and expectations by following established procedures.Customer Service: Actively promote and provide exceptional customer service that is consistent with the organization's standards.Compliance: Uphold compliance standards and maintain the privacy and confidentiality of customer information.Member Core: Facility inquiries, web support, ordering ID cards, and complaints.Member Advantage: Eligibility and benefit inquiries, adding/removing dependents, and addressing complaints.Premium Billing: All billing inquiries, making payments, and addressing complaints.KPC Billing: Handling inquiries about 1095 tax forms and other billing-related matters.Microsoft Office, Epic (EMR), Data entryHigh School Diploma or GED required2 years of customer service handling high volume callsCompany DescriptionRandstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing. We can’t wait to tell you all about it!
Salary : $23 - $24
