MSP Program Manager

Indianapolis, Indiana (Hybrid)

Randstad - MSP Program Manager - Indianapolis, Indiana (HYBRID)

Randstad - the #1 global leader in HR solutions - is hiring an experienced MSP Program Manager for an integrated managed services program with a prestigious client! This strategic role will focus on account development and identifying opportunities to drive new strategic initiatives and workforce solutions into our program. This role will sit on-site at the client headquarters in Indianapolis, Indiana.

What you get to do:

The MSP Program Manager position includes both strategic and tactical components. This is a high-impact, hands-on role where you'll drive both long-term strategy and day-to-day operations across the following program areas:

• Lead strategic account development by serving as a consultative business partner to executive sponsors and hiring managers, translating complex staffing needs into innovative workforce solutions and driving program growth.
• Industry experience in Engineering and Advanced Technology expertise in aircraft maintenance, global logistics, and systems engineering to support mission-critical defense operations across the globe.
• Ensure world-class operational excellence by overseeing the end-to-end MSP program, guaranteeing contractual compliance, optimizing cost controls (P&L), and championing continuous improvement initiatives.
• Govern the entire MSP talent ecosystem, which includes leading and developing the account PMO team, managing third-party supplier relationships, and ensuring high-quality fulfillment of Professional and Technical positions.
• Drive program transparency by providing critical visibility through robust financial and operational reporting, forecasting, and data-driven problem-solving to enable collaborative partnership
• Curate and maintain a high-performing supplier network for the MSP, constantly evaluating and expanding partner capabilities to guarantee optimal talent coverage and fulfillment rates across all labor categories.
• Serve as a subject matter expert across diverse labor categories, including Manufacturing/Industrial, Business Professional, Engineering, and Information Technology (IT), advising clients on market trends, appropriate rates, and effective talent sourcing strategies for each specialized vertical.
• Provide direct and indirect leadership across the MSP program, effectively managing direct reports (PMO staff) and leveraging influence across shared services, functional support, and third-party supplier teams to achieve unified operational goals and client success.
• Drive and own the program's P&L performance, which includes managing all budgeting, detailed forecasting to ensure profitability, optimize resource allocation, and strategically guide investment decisions

What you need to bring:

• Staffing industry experience required
• Industry knowledge and experience to support mission-critical defense operations across the globe
• MSP program management, continent workforce management, or large client management experience
• Strong MSP acumen, superior judgement and decision making skills
• History of solving complex client situations and using data to create actionable outcomes that solve challenges
• Vendor Management System (VMS) experience required - SAP Fieldglass experience
• The ability to know where you should invest your time without direction
• Experience presenting business reviews and workforce strategies to management/executive level stakeholders
• Impressive professionalism, communication skills and attention to detail
• Demonstrated ability to manage multiple projects simultaneously and pivot priorities based on business needs
• Proficiency with tech, calendaring, organizational tools
• Bachelor’s degree preferred
• Proficiency using Google mail, calendaring and shared drives

What’s in it for you:

• Financial & Career Growth: Competitive salary and bonus, retirement savings and security, an employee stock purchase plan, rapid career growth, and education and professional development.
• Health & Insurance/well being: Excellent medical, dental, and vision benefits, short and long-term disability, an employee assistance program, health advocacy, and health and dependent care flexible spending accounts.
• Work-Life Balance: Generous PTO policy earned from day one, and paid/unpaid leaves. 8 paid and 1 float holiday, 1 volunteer day.
• Additional Perks: Referral reward program, Exclusive discounts and programs with nationwide vendors and retailers.

ABOUT RANDSTAD SOURCERIGHT:

Randstad Sourceright's integrated Managed Services Program (MSP) team, the market leader for over 20 years. As the first and most progressive provider in the integrated MSP space, we partner with a portfolio of global Fortune 500 clients. This is an exciting period of growth as we expand our U.S.-grown integrated MSP solution into 6 new global markets over the next two years, offering a unique opportunity to contribute to a worldwide transformation.

We are committed to a collaborative culture built on diversity and inclusion. Our dedication to our people is consistently recognized, including being named to the “America’s Best Employers for Women 2024” and a 2024 Leading Disability Employer awards. When you join us, you gain access to competitive, robust benefits, flexible scheduling, and an environment where all employees are encouraged to be their authentic selves. We actively seek candidates from all backgrounds and industries to join our winning team.

Compensation & Commitment:

Randstad is dedicated to employee well-being and invests significantly in our talent. Compensation is competitive and based on key factors including education, experience, work location, and specific job duties. Total compensation may include variable pay plans such as bonuses or commissions, subject to eligibility. We strictly comply with all local wage and hour laws. Our investment in employees includes rich learning and development opportunities, a 401(k) plan, a stock purchase plan, and comprehensive medical, dental, vision, disability, and life insurance. We promote overall wellness through our award-winning program, a generous time off policy (including a minimum of 18 paid days off in the first full year, 1 paid volunteer day, and 9 paid holidays), and exclusive employee discounts.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. Randstad welcomes people of all abilities; for reasonable accommodations during the application or interview process, please contact hrsupport@randstadusa.com.