Customer Experience Specialist (Seasonal)

TurboTax is opening new retail stores, and we’re looking for seasonal high-touch sales and customer service professionals who excel at greeting customers warmly, understanding their needs quickly, and guiding them toward the right solution. This role mirrors the work you’ve done from luxury retail to showroom sales, where success comes from connection, trust, and confident recommendations.

What you will gain

We take care of the people who take care of our customers.

• Financial Growth & Security
• 401(k) Plan with Generous Match of $1.25 for every $1 you contribute (up to 6% of eligible pay, max $10,000 per year)
• Employee Stock Purchase Plan (ESPP): minimum 15% discount
• Health & Work-Life Balance
• Mental Health Support: Access up to 12 counseling and 12 coaching sessions per year at no cost for you and your household members
• Backup Care & Family Support: Valuable caregiver assistance through Bright Horizons, including backup child care
• Paid Sick Time
• Extra Perks
• Enjoy Intuit-exclusive discounts
• Earn seasonal bonuses based on performance
• Note: This is a summary. Eligibility rules, plan maximums, and exclusions apply

What You’ll Do

• Create a welcoming, professional first impression for every customer using polished customer service and customer experience skills
• Build instant rapport and uncover each customer’s concerns or goals through strong communication and active listening
• Use consultative sales skills to guide customers to the best TurboTax solution
• Support customers through their decision-making process and connect them to a tax expert when needed, drawing on your background in service-oriented roles
• Follow up with interested customers to help them complete their journey, using the same follow-through expected in high-volume customer-facing environments
• Share feedback to improve the launch of this new retail experience

Qualifications

• Prior sales experience in luxury retail, electronics, fashion, hospitality, or strong customer service environments
• Proficient in English (spoken and written)
• 3 years in customer-facing roles where you guided decisions or solved customer needs
• Strong communication, active listening, and problem-solving skills
• High school diploma or GED

What You Bring

• The ability to consultatively assess customer needs and confidently guide them toward the right solution using strong consultative sales instincts
• A genuine talent for connecting with people and earning trust quickly through high-level customer service and interpersonal skills
• Comfort leading conversations and helping customers decide with confidence, leveraging experience in sales and service-oriented roles
• A track record of meeting goals and driving results in service-oriented roles
• Adaptability and positivity—comfortable working in a new, evolving program
• Passion for delivering a polished, supportive, world-class customer experience

About TurboTax

At TurboTax, we believe financial confidence should be accessible to everyone. We’re reimagining what taxes look like—with a team lead of experts who are smart, approachable, and powered by purpose.

If you love helping customers feel understood and confident—and you’re motivated by meaningful, consultative sales—this is the perfect opportunity. Apply today.

Job Type: Temporary

Pay: $29.20 per hour

Expected hours: No less than 30 per week

Benefits:

• 401(k) matching

Application Question(s):

• Do you have retail sales experience? If so, how many years and what kind?
• Do you hold a high school diploma, GED, or equivalent?
• Are you legally authorized to work/accept employment for all employers in the United States without requiring sponsorship?
• Are you able to commit to working a minimum of 30 hours per week, on-site at our Williamsburg location, as required for this position?

Work Location: In person