What are the responsibilities and job description for the IT Support Specialist position at Randstad Digital?
This position will work alongside our existing IT team primarily on the implementation and support of hardware, software and related infrastructure. The ideal candidate will have 1 to 2 years of related IT experience and a willingness to gain advanced learning in IT infrastructure and support. As the Company grows, this person should have a strong desire to grow with the company.
This is an onsite position in Franklin, TN with occasional remote flexibility. The standard hours are Monday-Friday 8:00am-5:00pm.
location: Franklin, Tennessee
job type: Permanent
salary: $48,000 - 58,000 per year
work hours: 8am to 5pm
education: Associates
responsibilities:
- Providing IT assistance to staff.
- Training end-users on hardware and software functionality.
- Workstation setup, configuration and end-to-end support.
- Server and network hardware install, clean-up, monitor and configuration.
- Resolving helpdesk tasks and tickets while meeting SLAs.
- Monitoring hardware, software, and system performance metrics and troubleshooting issues.
- Updating computer software, as well as upgrading hardware and systems.
- Documenting processes and performing diagnostic tests.
- Keeping track of technological advancements and trends in IT support.
qualifications:
- Exceptional interpersonal and communication skills.
- Self-starter and willingness to constantly learn.
- Detail-orientated and process driven.
- A 2-4 year degree in Computer Science, Information Technology, or similar experience.
- 1-2 years of experience in IT Support (including internships).
- Exceptional ability to provide technical support and resolve queries.
- In-depth knowledge of computer hardware, software, and networking.
- Ability to determine IT needs and train end-users.
Preferred / Bonus Points:
- Windows 11, Windows Server, Microsoft SQL
- Microsoft 365, Exchange, Active Directory, SharePoint and Azure
- Virtualization platforms such as Azure Virtual Desktop, Citrix, AWS
- Enterprise backup and Disaster Recovery platforms
- Basic Powershell and/or SQL scripting proficiency desired
- Experience in supporting of ERP and EDI systems and software desired
- Passionate about sports.
- Experience in documenting processes and monitoring performance metrics.
- Knowledge of database maintenance and system security.
- Ability to keep up with technical innovation and trends in IT support.
#LI-ST4
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Salary : $48,000