What are the responsibilities and job description for the IT Manager position at Randstad Digital?
Are you a hands-on technical leader ready to drive the operational success of a complex enterprise IT environment? We are partnering with a premier organization seeking a dynamic IT Operations Manager to ensure core systems run securely, efficiently, and in perfect alignment with overarching business goals. In this highly visible permanent placement role, you will balance deep technical expertise with strategic oversight, building scalable infrastructure processes while mentoring a high-performing support team. This opportunity offers a fantastic environment to showcase your leadership, alongside a comprehensive benefits package including medical, dental, and vision coverage to keep you and your family healthy.
location: Aurora, Ohio
job type: Permanent
salary: $120,000 - 140,000 per year
work hours: 9am to 5pm
education: Bachelors
responsibilities:
Primary Duties:
- Operational Oversight
- Manage day-to-day IT operations, including servers, networks, cloud platforms, and end-user support.
- Ensure system uptime, performance, and reliability across all business units.
- Oversee incident response, troubleshooting, and root cause analysis.
- Team Leadership
- Lead and mentor IT staff, fostering professional growth and accountability.
- Coordinate workload, priorities, and schedules to meet service-level expectations.
- Build a culture of collaboration and continuous improvement.
- Process & Systems Management
- Develop and enforce IT policies, procedures, and standards.
- Implement monitoring tools and dashboards to track performance and risks.
- Drive automation and efficiency in IT workflows.
- Security & Compliance
- Partner with security teams to ensure compliance with industry standards and regulations.
- Oversee patch management, access controls, and data protection practices.
- Support audits and risk assessments.
- Strategic Contribution
- Provide regular updates to leadership on IT performance, risks, and opportunities.
- Align IT operations with business priorities and growth initiatives.
- Contribute to long-term planning for infrastructure scalability and resilience.
qualifications:
5 years of proven, hands-on experience within IT operations and infrastructure management.
Minimum of 2 years in a direct leadership or supervisory role, with a track record of building and mentoring high-performing technical teams.
Strong, functional knowledge of enterprise network administration, cloud service platforms, and complex corporate systems.
Deep understanding of ITIL methodologies, comprehensive service desk management, and vendor coordination.
Exceptional problem-solving capabilities and excellent communication skills, with the ability to translate technical concepts to non-technical stakeholders.
Proven ability to thrive in and manage multifaceted, fast-paced technical environments.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Salary : $120,000