What are the responsibilities and job description for the OCM & Deployment Training Lead position at Randstad Digital Americas?
Job Summary
Randstad is seeking a dynamic and versatile OCM & Deployment Training Lead to spearhead the operational readiness, user adoption, and technical deployment of enterprise systems for a major client in the Washington, DC area. This hybrid role bridges the gap between traditional Organizational Change Management (OCM) and hands-on IT deployment, requiring a leader who can seamlessly transition from analyzing Mobile Device Management (MDM) configurations to facilitating high-impact training sessions for frontline field personnel. The ideal candidate will possess a strong background in Agile environments, a proven track record of managing multi-site system go-lives, and the exceptional communication skills needed to drive technology adoption across both corporate and industrial workforce segments.
location: Washington, Washington, D.C.
job type: Contract
salary: $70 - 80 per hour
work hours: 9am to 5pm
education: Bachelors
Responsibilities
Change & Training Facilitation: Design, develop, and deliver comprehensive onboarding and training programs for both onsite and virtual audiences, ensuring 100% user readiness ahead of system launches.
Field Deployment Support: Travel to various field locations to provide hands-on, frontline support during critical system rollouts, managing environment setups, user access provisioning, and training logistics.
Mobile Device Management (MDM): Analyze, optimize, and streamline mobile device management settings and deployment processes to effectively scale current field operations.
Operational Scale & Improvement: Partner with cross-functional teams to provide strategic recommendations for process improvement, technical enablement, and long-term systems adoption.
Agile Collaboration & Reporting: Utilize Figma, Confluence, Jira, and Tableau to track project milestones, document training materials, analyze adoption metrics, and report readiness to leadership.
Qualifications
Industry Experience: Proven experience supporting complex system rollouts or multi-site go-lives, specifically working alongside field operations teams within industrial, mechanical, transportation, or asset-heavy environments.
Frameworks & Certifications: Active certification in recognized change management and Agile methodologies, such as Prosci, Kotter, or SAFe.
Technical Proficiency: Strong working knowledge of Agile, design, and analytics tools, including Jira, Confluence, Figma, and Tableau.
Enterprise Systems (Preferred): Prior experience developing or delivering training frameworks for UKG Time & Attendance systems and/or Maximo Asset Management software.
Logistics & Travel: Ability and willingness to travel frequently to regional field locations to support deployment and training events.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Randstad is seeking a dynamic and versatile OCM & Deployment Training Lead to spearhead the operational readiness, user adoption, and technical deployment of enterprise systems for a major client in the Washington, DC area. This hybrid role bridges the gap between traditional Organizational Change Management (OCM) and hands-on IT deployment, requiring a leader who can seamlessly transition from analyzing Mobile Device Management (MDM) configurations to facilitating high-impact training sessions for frontline field personnel. The ideal candidate will possess a strong background in Agile environments, a proven track record of managing multi-site system go-lives, and the exceptional communication skills needed to drive technology adoption across both corporate and industrial workforce segments.
location: Washington, Washington, D.C.
job type: Contract
salary: $70 - 80 per hour
work hours: 9am to 5pm
education: Bachelors
Responsibilities
Change & Training Facilitation: Design, develop, and deliver comprehensive onboarding and training programs for both onsite and virtual audiences, ensuring 100% user readiness ahead of system launches.
Field Deployment Support: Travel to various field locations to provide hands-on, frontline support during critical system rollouts, managing environment setups, user access provisioning, and training logistics.
Mobile Device Management (MDM): Analyze, optimize, and streamline mobile device management settings and deployment processes to effectively scale current field operations.
Operational Scale & Improvement: Partner with cross-functional teams to provide strategic recommendations for process improvement, technical enablement, and long-term systems adoption.
Agile Collaboration & Reporting: Utilize Figma, Confluence, Jira, and Tableau to track project milestones, document training materials, analyze adoption metrics, and report readiness to leadership.
Qualifications
Industry Experience: Proven experience supporting complex system rollouts or multi-site go-lives, specifically working alongside field operations teams within industrial, mechanical, transportation, or asset-heavy environments.
Frameworks & Certifications: Active certification in recognized change management and Agile methodologies, such as Prosci, Kotter, or SAFe.
Technical Proficiency: Strong working knowledge of Agile, design, and analytics tools, including Jira, Confluence, Figma, and Tableau.
Enterprise Systems (Preferred): Prior experience developing or delivering training frameworks for UKG Time & Attendance systems and/or Maximo Asset Management software.
Logistics & Travel: Ability and willingness to travel frequently to regional field locations to support deployment and training events.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Salary : $70 - $80